Client Delivery Implementation Manager, Denials and A/R

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.  

As our Client Delivery Implementation Manager in Denials and A/R, you will oversee new client engagements and processes to ensure a seamless onboarding experience for both our clients and the operational team. You will also monitor engagements post-go live to confirm workflows are operating as expected. Every day, you will provide operational project management to include documenting the current operational state and collaborate cross-functionally with both domestic and global teams to establish/maintain workflow and automation needs. 

To thrive in this role, you must have many years of experience with internal or external customer service areas, and act as a Subject Matter Expert for all things process improvement. You will provide thoughtful feedback to internal and external counterparts, with the ability to manage multiple priorities, evolving policies, and support greater efficiencies. Experience with at least one reporting-based product (MS Power BI, Tableau, etc.) is required along with proven knowledge of a solution product line, as well as advanced client management experience. Familiarity with project/product management lifecycle and supporting software (Salesforce, Azure DevOps, etc.) is desirable.

Here’s what you will experience working as our Client Delivery Implementation Manager in Denials and A/R:

• Create detailed plans for managing and implementing business operations including standard operating procedures and decision trees 

• Monitor project-level KPIs and confirm project-level workflows are in line with established best practices. 

• Identify bottlenecks and inefficacies in existing processes and procedures 

• Understand existing data transfers to confirm data integrity and proper function 

• Create mappings to drive workflow decisions and assist with automating processes and driving efficiency improvements 

• Manage Service line operational improvement initiatives 

• Utilize spreadsheets and data visualization software including Excel, Visio, and Power BI to create and present meeting material 

• Present workflows and process enhancements to both internal and external leaders. 

• Promote a supportive and positive team culture that aligns with Company values. 

• Contribute to the advancement of the internal team initiatives by providing hands-on support and ideas.

• Contributes optimism and perseverance to their team: approaches problems with curiosity and problem-solves concerns to find new solutions.

Required Qualifications 

• HS …