Client Delivery Coordinator

Hi, we’re TechnologyAdvice.

At TechnologyAdvice, we pride ourselves on helping B2B tech buyers manage the complexity and risk of the buying process. We are a trusted source of information for tech buyers, delivering advice and facilitating connections between our buyers and the world’s leading sellers of business technology. 

Headquartered in Nashville, Tennessee, we are a remote-first company with more than 20 digital publications and over 500 global team members in the US, UK, Singapore, Australia, and the Philippines. We’re proud to have been repeatedly recognized as one of America’s fastest growing private companies by Inc., as well as a Tennessee top workplace. We work hard each day and have fun, too, with monthly virtual events, recreational slack channels, and the occasional costumed dance from our CEO.

All positions are open to remote work unless otherwise specified in the requirements below. 

The opportunity

The Client Delivery Coordinator will work closely with the Client Success and Operations teams, owning the behind-the-scenes, administrative tasks while their team counterparts focus on building the client relationships. The core mission of the Client Delivery Coordinator is to set up lead generation programs and deliver leads to our clients. In this role you will be expected to handle all facets of lead delivery including API setup, portal management, digital lead files and troubleshooting in a timely manner that creates a "customer first" experience for clients. This role requires someone who is efficient yet thorough, and can manage a large pipeline of programs and tasks at once.

Working Hours: 9am to 5:30pm AEST

What you'll do

• Deliver leads to clients via CSV files, API or uploading lead files into 3rd party platforms
• Quickly respond to all client emails/requests (we pride ourselves on a quick response time and being easy to work with)
• Update programs with changes and keep accurate records between Salesforce and our internal tools
• Use internal systems to create programs, set up APIs for lead deliveries, create templates for lead reports and troubleshoot any issues with program or leads
• Help establish processes to increase efficiency and offer creative solutions to solve problems
• Work with Client Success and Operations team members to create best outcomes on program performance
• Provide insights and reporting to support program renewal
• Seek new ways to improve upon existing programs and …