Client Delivery Associate-A/R & Denials

R1 RCM Inc. is a leading provider of technology-enabled revenue cycle management services which transform and solve challenges across health systems, hospitals and physician practices. Headquartered in Chicago, R1® is a publicly-traded organization with employees throughout the US and international locations. 

Our mission is to be the one trusted partner to manage revenue, so providers and patients can focus on what matters most. Our priority is to always do what is best for our clients, patients and each other. With our proven and scalable operating model, we complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience. 

As a Client Delivery Associate your role will be to support internal initiatives and manage client programs as it relates to R1’s A/R & Denials solution. This will include data verification, report creation, and trend documentation.

Responsibilities

• Keep updated understanding of the organization’s products, services, and client delivery policies.
• Interact with clients and build relationships with them while ensuring their needs are being met
• Create and distribute (email, portal, SFTP) weekly and monthly reports for multiple clients 
  • Verify report accuracy and audit for data integrity
  • Escalating issues and communicating reports to the designated manager for approval
  • Create standard and ad hoc client facing reports based on client needs
• Contribute to the enhancement of existing reporting methods 
• Support in creating reports including Power BI, spreadsheets, and graphs for client presentations and reports
• Maintain monthly report schedule 
• Assist teams with various tasks throughout client implementations and maintenance 
• Maintain/update department standard client protocol documents  
• Routine administrative tasks as directed by leadership 
• Contribute towards achievement of team's goal and initiatives
• Provide outstanding customer service to clients and respond to all clients concerns in a timely manner
• Promote a supportive and positive team culture that aligns with R1’s values
• Contribute to the advancement of the internal team initiatives by providing hands on support and ideas

Required Qualifications

• 1+ years of customer service experience and written business communication 
• Proficiency with Microsoft Office and proven experience in working with MS Excel (intermediate level Excel or above)
• Proven experience in building reports, validating data and providing analysis 

For this US-based position, the base pay range is $43,888.00 - $70,631.44 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

This job is eligible to participate in our …