Client Auditor - IntelliScript (Remote)

What We Do

Milliman IntelliScript is a group of a few hundred experts in fields ranging from actuarial science to information technology to clinical practice. Together, we develop and deploy category-defining, data-driven, software-as-a-service (SaaS) products for a broad spectrum of insurance, health IT and life sciences clients. We are a business unit within Milliman, Inc., a respected consultancy with offices around the world.

Candidates who have their pick of jobs are drawn to IntelliScript’s entrepreneurial and collaborative culture of innovation, excellence, exceptional customer service, balance, and transparency. Every single person has a voice in our company, and we challenge each other to push the outer limits of our full, diverse potential. And, we’ve shown sustained growth that ensures you’ll have room to grow your skillset, responsibilities, and career.

Our team is smart, down-to-earth, and ready to listen to your best ideas. We reward excellence and offer competitive compensation and benefits. Visit our LinkedIn page for a closer look at our company, and learn more about our cultural values here.

Milliman invests in skills training and career development and gives all employees access to a variety of learning and mentoring opportunities. Our growing number of Milliman Employee Resource Groups (ERGs) are employee-led communities that influence policy decisions, develop future leaders, and amplify the voices of their constituents. We encourage our employees to give back to their varied professions, including leadership in professional organizations. Please visit our website to learn more about Milliman’s commitments to our people, diversity and inclusion, social impact, and sustainability.

What this position entails

The Operations team sits at the hub of all IntelliScript divisions (e.g. IT, Data Analytics, Account Management, Sales, and Product). This team is ready to grow again due to the increasing volume of clients who utilize our services and the demands of remaining compliant with all internal policies and associated regulations.

The person we hire to fill the Client Auditor role on our Operations team will be responsible for conducting compliance and operational audits and provide reports addressing identified risks. The ideal candidate needs to be very detail-oriented and willing to work at a very fast pace while maintaining the quality and accuracy set forth in the job expectations.

What you will be doing

The key area of responsibility in the role of Client Auditor:

• Onboarding Clients/Audits:
  • Review authorizations submitted by clients to ensure compliance with our requirements
  • Correspond with clients and lead meetings to discuss any compliance issues
  • Provide training to clients in scheduled conference calls about authorization policies and audit procedures
  • Prepare and send audit results letters
  • Respond to ad-hoc questions and requests on demand
  • Meet reporting and administrative deadlines

Responsibilities will expand to other tasks and projects as your experience and knowledge increases.

What We Need

• 0 - 2 years of administrative experience
• 0 - 2 years of customer service experience, preferably via phone
• Intermediate proficiency with Microsoft Word, Excel, PowerPoint and Outlook

What you bring to the table

• Ambition and excitement for professional development through work and study
• Polished communication style, articulate and professional when writing and speaking with clients and partners as well as with colleagues, at all organizational levels
• Demonstrated “let’s find a way to do it” attitude – no task is too big or too small
• Willing to take on new tasks over time
• Resourceful; tenacious in solving problems; asks questions and contributes ideas to determine the best way to accomplish a goal
• Loves to learn, takes every opportunity they’re given to develop knowledge and skills
• Extremely well-organized
• Dedicated to getting the details right
• Self-driven to assess a need, research the situation, then present a resolution
• Equally comfortable working autonomously and collaboratively
• Adapts to an established process, able to move projects along in a timeframe
• Thrive in an entrepreneurial and collaborative culture

 Preferred (Not Required)

• Continued education, degree, certification(s) and/or professional training
• Experience using Salesforce to locate and record information
• Knowledge of the insurance industry
• Experience with performing internal and external audit activities
• Experience working in a HIPAA/PHI/PCI compliant environment
• Spanish speaking / translation ability

Location

The expected application deadline for this job is February 28, 2025. This position is open to remote work. Applicants must be willing to travel to the Milliman office in Brookfield, WI as needed and travel nationwide for meetings, conferences, and team events.

The salary range for this position is $47,000 - $89,000 depending on a combination of factors, including but not limited to education, relevant work experience, qualifications, certifications, location, etc. In addition, we offer a significant performance-based bonus plan, profit sharing, and generous benefits.

Milliman Benefits (Full time U.S. positions only)

At Milliman, we focus on creating an environment that recognizes – and meets – the personal and professional needs of the individual and their family. We offer competitive benefits which include the following based on plan eligibility:

• Medical, dental and vision coverage for employees and their dependents, including domestic partners
• A 401(k) plan with matching program, and profit-sharing contribution
• Employee Assistance Program (EAP)
• A discretionary bonus program
• Paid Time Off (PTO) starts accruing on the first day of work and can be used for any reason; full-time employees will accrue 15 days of PTO per year, and employees working less than a full-time schedule will accrue PTO at a prorated amount based on hours worked
• Family building benefits, including adoption and fertility assistance and paid parental leave up to 12 weeks for employees who have worked for Milliman for at least 12 months and have worked at least 1,250 hours in the preceding 12-month period
• A minimum of eight paid holidays
• Milliman covers 100% of the premiums for life insurance, AD&D, and both short-term and long-term disability coverage
• Flexible spending accounts allow employees to set aside pre-tax dollars to pay for dependent care, transportation, and applicable medical needs  

Equal Opportunity

All qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.