Claims Supervisor, Property - IN or TN (Remote)

At Selective, we don't just insure uniquely, we employ uniqueness. 

Our Business  

Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2024 and certification as a Great Place to Work® in 2024 for the fifth consecutive year. 

Working at Selective 

At Selective, we don't just insure uniquely – we employ uniqueness. Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.  

Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and paid time off plans. Additional details about our total rewards package will be provided during the recruiting process. 

Click to learn more about the Selective Claim Culture and why Selective is right for YOU!  https://youtu.be/zuF1YgAyQfo

Selective Insurance is seeking a Claims Supervisor, Property. This is a remote position, but the ideal candidate will reside in either IN or TN.

This position will be the primary claim supervisor for all property losses handled within the specified claims region. The position will monitor and supervise all regional claims personnel handling such losses, providing them with direct oversight, guidance, authority and feedback according to our claims policies, guidelines, practices and procedures. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.

JOB REQUIREMENTS:

• Supervises, coordinates and monitors property claim activities of a claims region in order to ensure an accurate, quality claim outcome while maintaining high production and performance standards.
• Schedules and prioritizes the workflow of adjusters to ensure that work is done in a timely fashion, all deadlines are met and claims are resolved expeditiously.
• Audits procedures and controls to ensure compliance with company and statutory requirements. Will provide statistical data to management to ensure adherence to company policies, procedures and state regulations.
• Provides close direction and technical assistance to members of staff and assists them with the disposition of claims with attorneys, insureds and claimants.
• Reviews completed adjustments for approval or corrections, including highly technical reviews of building estimates and business interruption computation, authorizing payments within authority.
• Reviews, establishes and/or adjusts claims reserves while identifying and escalating high exposure losses to the Large Loss Unit.
• Recognizes fraudulent claim activity and components that would be subject to SIU referral in accordance with company guidelines and subsequent referral to law enforcement or regulatory agencies.
• Reviews and implements quality claim reviews on a continuous basis while providing training, guidance and feedback based on findings.
• Reviews consumer/agency complaints and assists in the oral and written responses.
• Maintains a direct diary on serious claims and/or litigated claims and an override diary on other selected claims.

JOB QUALIFICATIONS:

• College degree preferred
• 3 -5 years property claims experience
• 3+ years supervisory experience of technical level staff preferred
• 5 years of experience handling and/or managing property claims
• Excellent technical and coverage knowledge with at least
• Must have a high aptitude and operational ability in working with Xactimate, XactAnalysis, MS Excel, Word and Outlook and a working knowledge of MS Power Point
• Excellent communication (written and oral), organizational, interpersonal and customer skills.
• Provides close mentoring, training and direction to staff
• Maintains positive experience and relationships with customers and business partners

The salary range for this position is $95,000-$150,000. The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include the candidate's qualifications and experience.

Selective is an Equal Employment Opportunity employer.  That means we respect and value every individual’s unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences – and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.

Selective maintains a drug-free workplace.

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