Claims Specialist - Crop

Title: Claims Specialist-Crop

The Opportunity: The purpose of this role is to oversee and manage the efficient handling of crop insurance claims, ensuring prompt and accurate service to policyholders and agents. This involves partnering with Claims Managers to ensure effective and efficient claims operations.

• Location: Work Remotely, Kentucky, USA
• Work Arrangement: This role is fully remote for candidates located in Kentucky ONLY {M-F 37.5 hours}
• The salary range for this role is between $64,000 and $96,000

Your new role

• Distribute and direct losses and claim tracking for defined territory or agency base to support delivery of effective customer service and claim resolution and ensure team alignment with business goals
• Accurately document, process and transmit loss information in order to determine potential damages associated with difficult and complex claims
• Complete field inspections, reviews and adjustments by reading maps and aerial photos, measuring fields and storage bins, and appropriately administering company crop insurance policies. Ensure compliant and cost-effective application of crop policies by leveraging knowledge of insurance statues and regulations and complying with state and federal regulatory requirements
• Provide effective and timely communication with agencies in defined territory on claim status and other inquiries
• Build and maintain relationships with customers by providing timely an accurate policy service, answering questions and communicating adjustment determinations
• Coach claims adjusting team by supporting and mentoring team members and providing advice and feedback to guide the success of the team and meet service level expectations
• Provide information and feedback regarding the quality of agent business and/or policy files of regional claim operations to maximize profit and quality of business
• Deliver classroom and field training programs for claims technology applications and crop programs ensuring effective educational resources for clients and alignment of training services with key stakeholders expectations
• Participate with internal committee to develop global claims technology solutions that support business need

Required Qualifications

• Secondary school certification.
• Valid Driver's License.
• CAPP Certification

Preferred Qualifications

• Bachelor's Degree or equivalent combination of education and work experience.

Preferred Work Experience

• Experience in the insurance industry.
• Experience in agriculture.
• Experience in farming.

QBE, a global insurance leader, is the proud parent company of NAU Country Insurance Company. NAU Country writes in 48 states and has nine locations nationwide. Together, we combine the history, expertise, innovation, and a shared commitment to excellence to provide unparalleled insurance solutions to our customers and communities worldwide.

Compensation Package: …