Claims & Invoicing Specialist

WHO ARE WE?

Launch Potato is a digital media company with a portfolio of brands and technologies. As The Discovery and Conversion Company, Launch Potato is a leading connector of advertisers to customers at all parts of the consumer journey, from awareness to consideration to purchase.

The company is headquartered in vibrant downtown Delray Beach, Florida, with a unique international team across over a dozen countries. Launch Potato's success comes from a diverse, energetic culture and high-performing, entrepreneurial team. As a result, the company is always looking for like-minded teammates and partners.

MUST HAVE: 

• 2+ years of professional accounts receivable experience managing collections and reducing outstanding balances.
• Demonstrated financial expertise with a data-driven and analytical approach to problem-solving.
• Proven track record of attention to detail and maintaining clear, timely communication at all times.
• Ability to manage multiple tasks effectively, even in a dynamic environment with shifting priorities and scopes.

BASE SALARY: $60,000 to $70,000 per year, paid bi-monthly

ROLE MISSION

You will play a key role in managing and improving the accounts receivable process to ensure timely collections and accurate invoicing, directly supporting the operational and financial health of our business. By consistently flagging overdue accounts, escalating issues when necessary, and following efficient collection procedures, you will contribute to maintaining strong client relationships while reducing outstanding balances.

OUTCOMES

• Monthly Reconciliation Report: Prepare a comprehensive and accurate monthly invoicing reconciliation report for team use, achieving 100% accuracy and delivering it within the first week of each month.
• Timely Invoicing: Process monthly invoices for assigned accounts with precision, reconciling campaign statistics and adhering to client-specific instructions. Complete invoicing by dates specific to each advertiser.
• Payment Application: Accurately apply all customer payments—including checks, ACH, wire transfers, credit cards, and PayPal—to the ERP system within the same day of receipt.
• Collections Process: Reduce delinquent DSO (Days Sales Outstanding) by 15% within the first six months by implementing consistent follow-up processes and collaborating with sales and management to resolve client issues.
• Customer Dispute Resolution: Resolve at least 95% of customer disputes within five business days, ensuring proper validation of charges or executing appropriate adjustments.

APPLY IF YOU ALREADY HAVE

• Experience: At least two years of professional accounts receivable experience, with a track record of successfully managing collections and reducing outstanding balances.
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