Claims Intake Representative

 Job Requisition ID: 90818 

Location Designation: Fully Remote 

Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life’s legacy of being there when we’re needed most. Here, you'll design, implement, and support these solutions directly impacting employees’ lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions.

Role Overview:

Claims Intake Representatives handle incoming calls from customers to initiate the setup of Family Medical Leave, Paid Family Leave, Workplace Accommodation, Short-Term Disability and Long-Term Disability claims. Enters information gathered via telephone to open the requested leave/claim with high level of accuracy.  Ensures successful transmission of this information to the appropriate location within targeted time frames.  All activities for this position are performed under the guidance of the Team Leader, Senior Intake Specialist, and Trainer.

What You’ll Do:

• Answer 35-45 incoming calls while processing leaves or disability claim for the employee.
• Enter essential claim data into the appropriate leave system forms to provide a record related to cases and customer interactions.
• Establish high quality customer relationships - using information resources, active listening, and technical knowledge to respond to customer.
• Multitask, gather and input necessary information simultaneously.
• Utilize a comprehensive approach to ensure information provided results in a successful submission of claims.
• Focus on specific team metrics, i.e., quality monitoring, security verification, adherence to schedule, production, attendance, and quality processing.
• Respond to urgent and non-urgent inquiries within company SLA’s.

What You’ll Bring:

• High School Diploma or GED required; College degree a plus!
• 1+ years call center and/or customer facing experience required; knowledge of Workers’ Compensation, Disability Claims, or Family Medical Leave processing a plus!
• Bilingual is a plus.
• Knowledge of PC operations and Microsoft systems, as well as a technical aptitude to learn new systems and applications.
• Demonstrated success in using critical thinking to provide unique solutions to issues and recognize opportunities for improvement.
• Ability to correspond in a clear, concise, and timely manner using appropriate verbal/written channels of communication.

Benefits:

Paid vacation, Health care, 401K match, Tuition assistance, Student Loan Repayment, & Flexible spending accounts

This position can be offered as a full-time work from home position for candidates with appropriate experience.

It is recommended that all qualified candidates apply to this posting as soon as possible.  Residents of Colorado are hereby notified that the deadline to apply is 3 days from the Posting Date listed above.

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Pay Transparency

Salary range: $30,000-$50,000 

Overtime eligible: Nonexempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits 

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Diversity Promise 

We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

​Job Requisition ID: 90818