Claims Inside Property Adjuster (New Grad)

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

As a Moderate Inside Property Adjuster, you will be dedicated to providing exceptional service to our policyholders. You will be handling claims end to end, your primary responsibility will involve virtually inspecting property damages, reviewing the policy and endorsements to apply proper coverage, preparing estimates within Xm8, and settling claims promptly and accurately. You will be interacting with customers, contractors, and vendors through various software platforms such as Xactimate and ClaimsX Video Collaboration. This communication will take place through different channels, including voice calls, email, and text messages. This role places a particular focus on ensuring that our customers receive the highest level of support and resolution for these specific claims.    

   

Training   

• Virtual Training will last 11 weeks.   

• Training is M-F 8a-5p, Virtual class is from 10 am – 3:30 PM CST  (8/1:30 PST 9/2:30 MST– 11/4:30 EST)   

• Licensing will be obtained during weeks 2 and 3 of onboarding.  (Licensing must be obtained within 45-60 days)    

• If you are licensed, it is your responsibility to keep up with CE, if you let your license lapse, you are responsible for fines/fees to reinstate.   

• The rest of training you will learn how to process a claim, navigating our claims systems, phone system, documenting tools and resources we utilize.   

• You will also get Xm8 and material identification training.  

   

Workflow  

 •           If this is a fully remote, home-based role, you will work from an in-home professional office environment, free of distraction with secure internet connection.     

•           Claims are handled on a graduated efficiency scale.   

•           Daily claim volume will vary based on experience, business need and our ability to service our customers.        

•           This role handles various property perils such as water, fire, and wind and hail claims, with primary focus on water. Mostly interior damage with some minor exterior damage.    

•           This is a Moderate role that handles non-complex structural damages of under 25-30K or 4-5 rooms or less.  

•           This role also handles contents/personal property of under 100 items and ALE under a few months.    

 **For Hybrid IA role candidate would be in office Tuesday-Thursday and remote Monday and Friday w/rotational weekend duty**   

    

Work Schedule   

 •           Sunday – Thursday from 8a – 5p    

•           Tuesday – Saturday from 8a – 5p    

•           Monday – Friday from 9a-5:30p  

•           All shifts require rotational weekend duty approximately once every 4 weeks, w/alternate day off during pay period.     

•           Participates in annual shift bid.   

   

Performance   

• We are in a pay for performance program.  You will be evaluated and objectively scored on your Quality, Customer Service and Expediency and then we also have a behaviors component in which your leader will evaluate your engagement as an employee.     

• There will be lots of feedback at Allstate to highlight ways we have found to be more clear, prompt, and effective.     

• They will listen to your calls from your computer as well as evaluate your estimates before approval and some afterwards to ensure you are sticking to estimating guidelines.     

• They will also evaluate your files for legal and quality compliance.      

• Your performance will determine any merit (salary) increases for the following year.  Those discussions take place in February/March of each year.   

 

Allstate is looking for employees who are:   

   

• Well Organized with Good Time Management   

   

• Change Ready and Willing to Adopt New Technologies   

   

• Direct and Decisive Decision Makers    

   

• Clear and Concise Communicators   

 

Skills

Customer Centricity, Digital Literacy, Inclusive Leadership, Learning Agility, Results-Oriented

Compensation

Compensation offered for this role is $18.27 - 31.25 per hour and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.  

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. 

Good Hands. Greater Together.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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