Claims Customer Specialist

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

The Claims Customer Specialist is responsible for obtaining first notice of loss reports for non-complex auto and property claims through an Express Claim Center. The individual handles customer questions on process, policies, and next steps, and updates claim information.

A day in the life of a Claims Customer Specialist:

This is the opportunity you’ve been looking for to truly impact someone’s life! Start your claims professional career today as a Claims Customer Specialist and be part of our dynamic team where you’ll leverage innovative tools and technology in a collaborative team environment to service our customers.

In this role, you will:

• Build and maintain customer connections by understanding their needs and serving them with empathy and compassion
• Receive high-volume inquiry calls in a fast-paced environment to assist customers throughout the claim process. Up to 90% of your day will be on the phone assisting customers. Provide information to customers on claim status and answer inquiries on existing claims, while clearly and accurately documenting all actions taken into the claim at every touchpoint
• Communicate with customers and third parties to gather/provide information, process claims payments, schedule inspections, assist with rental cars, and use online resources to address complex claims-related concerns

When will I work?

• To deliver on our “Good Hands Promise” we are available to our customers 24 hours a day, 7 days a week. We require that you are available to work within the hours of operation to include weekends and holidays
• For this position, your workday could start as early as 6:00am CST or as late as 3:30pm CST with just one weekend day commitment (either Saturday or Sunday). Your training/nesting schedule will be Monday – Friday, 9:00 AM CT – 5:45 PM CT. Your permanent shift will be communicated to you by the end of week 4 of training, ensuring a seamless transition into your role. *Planned absences are not allowed during the first 5 weeks of training*

You’re a great match for this role if you have:

• You have …