Claims Advocate, Complex GL - Remote

Location: Remote

NEXT’s mission is to help entrepreneurs thrive. We’re doing that by building the only technology-led, full-stack provider of small business insurance in the industry, taking on the entire value chain and transforming the customer experience. 

Simply put, wherever you find small businesses, you’ll find NEXT.

Since 2016, we’ve helped hundreds of thousands of small business customers across the United States get fast, customized and affordable coverage. We’re backed by industry leaders in insurance and tech, and we still have room to grow — that’s where you come in. 

We are looking for a motivated Claims Advocate with a focus on Commercial General Liability claims. You will join a team of experienced claims professionals and will investigate and resolve general liability and inland marine claims to provide the best possible claim outcome and employ best efforts to ensure that the customers’ interests are protected.

What You'll Do:

• Manages, investigates, and resolves general liability claims
• Investigates and evaluates coverage, liability, damages, and settles claims within prescribed authority levels. Recommends ultimate resolution on assigned cases in excess of their authority to local claims management
• Evaluate insurance coverage based on claim report, the insurance policy and applicable statutes and case law to determine if a claim can be accepted as being within coverage
• Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims, refers tasks to auxiliary resources as necessary, and advise as to proper course of action. Responds to various written and telephone inquiries including status reports
• Comply with all statutory and regulatory requirements of all applicable jurisdictions
• Meet detailed quality assurance standards and meet set goals of performance
• Strong customer service skills as demonstrated in listening and …