Claims Admin

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. 

​Pets Best, a subsidiary of IPH, offers pet insurance and wellness plans for dogs and cats in every state. Founded in 2005 with a mission to provide access to comprehensive animal healthcare at an affordable price, Pets Best delivers flexible coverage, an easy claims process, and excellent customer service. 

Job Summary: 

Provides administrative support such as creating and in completing claims,
uploading/attaching and reviewing pet’s medical records, routing claims appropriately according to the situation, is responsible for researching what is needed to complete the claim and will request that information accurately.

Main Responsibilities:      

• Enter or import documents and policy information into the policy management system for processing
• Enters/imports and analyzes pet medical record information
• Handles and routes claims according to the situation using the policy management system for processing
• Input claim line items accurately and efficiently
• Enter or import documents and policy information into the policy management system for processing
• Assists Claims Processors in Wellness claims as needed
• Daily contact with all internal departments
• Attends and participates in team meetings as needed
• Provides other administrative support as needed
• Performs other duties as assigned

Qualifications:   

• 50+ Words per minute typing speed
• Minimum 1 year experience in Kofax/Data Entry and/or office/administrative support
• Minimum 6-year experience in Veterinary field

Preferred Qualifications: 

• Administrative experience within the veterinary industry involving heavy data entry responsibilities.
• Licensed veterinary technicians are strongly preferred
• Strong computer skills
• Strong customer service skills
• Excellent oral and written communication skills
• Ability to write professional letters

Compensation:

$21.50 per hour and are eligible for a benefits package that
includes coverage for your whole family, dental & vision insurance, and a 401(k) with company match.

Hours of operation
Offers working hours between the hours of 7am to 6pm EST, Monday through Friday with a set schedule that includes a rotating Saturday shift every 5 weeks, with a day off during thatrotating week.

#li-Remote 

#petsbest

All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:

• Comprehensive full medical, dental and vision Insurance
• Basic Life Insurance at no cost to the employee
• Company paid short-term and long-term disability
• 12 weeks of 100% paid Parental Leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Retirement savings plan
• Personal Paid Time Off
• Paid holidays and company-wide Wellness Day off
• Paid time off to volunteer at nonprofit organizations
• Pet friendly office environment
• Commuter Benefits
• Group Pet Insurance
• On the job training and skills development
• Employee Assistance Program (EAP)