Claims Adjuster Team Lead

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers. 

Job Description

The Team Lead I is responsible for managing complex and occasionally highly complex vendor relationships, assessing vendor training needs, and monitoring vendor performance. The individual monitors staffing levels and workloads, provides coaching and mentoring, and participates in performance reviews.

The Team Lead must be located in one of the following Pacific time zone states: CA, AZ, OR, WA, NV. The Team Lead must have experience handling auto liability claims and/or managing a team of auto liability adjusters.

Key Responsibilities

• Oversees complex and occasionally highly complex claims involved in appraisal, arbitration, or mediation

• Oversees complex and occasionally highly complex specialized claims (e.g., business interruption, loss of income, E&O policies)

• Oversees complex and occasionally highly complex claims that include Public Adjuster involvement

• Documents a claim file with notes, evaluations, and decision-making process

• Summarizes documents and enters into claim system notes

• Advanced knowledge of all regional construction types and related repair methodologies

• Frequently conducts targeted file examining, including performing ride-alongs or sit-alongs

• Frequently conducts calibrations with vendors or staff

• Communicates verbally or in writing about claim processes/procedures with other employees, leaders, and teams

Education

• 4 year Bachelors Degree (Preferred)

Experience

• 3 or more years of experience (Preferred)

Supervisory Responsibilities

• This job has supervisory duties.

Education & Experience (in lieu)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

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Compensation

Compensation offered for this role is $62,800.00 - 97,050.00 annually and is based on experience and qualifications.

At National General, great things happen when our people work together. That’s why when you join our team, we make sure it isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.  

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and …