CIED Auditing Analyst

Title: CIED Auditing Analyst 

Location: Remote 

Employment Type: Full-Time   

Salary: $71,000 – $80,000

Benefits: Medical, Dental, and Vision (with company contribution), Paid Time Off, 401k  

About DocGo 

DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care. 

Job Summary  

Our ideal candidate has a strong working knowledge of CIED management principles. You will play a key role in ensuring the quality of our services and contribute to our goal of delivering exceptional patient care and customer experiences. If you have a passion for quality assurance, have excellent analytical skills and love working in a fast-paced environment, you’ll be a perfect match for our team. A unique remote work opportunity, this role provides the chance to serve patients by performing quality assurance audits and other analytics on the work outputs from our clinical team. As a leader of the care team interacting with leadership and allied health professionals, this position will provide valuable feedback on best practices while participating in the cardiology care continuum.   

Duties/Responsibilities 

• Design CIED personnel audit processes that meet our standards for quality 

• Establish and refine KPIs to report to leadership 

• Conduct manual and automated testing to ensure adherence to established protocols 

• Identify, track and report process discrepancies and work with cross-functional teams to resolve them 

• Constantly improve testing processes and methodologies to ensure delivery of high-quality services to the clients 

• Ensure that services meet industry standards, regulatory requirements and customer expectations 

• Work with other teams, including engagement, management and customer support, to ensure a seamless experience for our customers 

• Interact and work closely with CIED clinical team members 

• Develop standard operating procedures (SOPs) and best practices for care delivery 

• May be required to perform other duties as assigned 

• Weekend and/or holiday on-call rotation as needed 

Required Experience, Qualifications, and Skills 

• IBHRE certified (CCDS or CDRMS) preferred (or ability to obtain CCDS or CDRMS within one year of hire); CRAT required if not IBHRE certified 

• 5+ years of experience in CIED management, preferably in a clinical setting 

• Demonstrable experience with process and personnel auditing, both manual and automated 

• Strong understanding of process improvement methodologies and CIED clinical best practices. 

• Quick problem-solving and analytical skills with attention to detail. 

• Strong interpersonal and communication skills. Comfortable communicating with management, cross-functional teams, and other clinicians. 

• Strong personal and professional judgement 

• Capable of working independently and demonstrates self-motivation 

• Excellent documentation skills 

EEO/AAP Statement:  DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences.  DocGo is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position.  As the nature of business demands change so, too, may the essential functions of the position.