Child Support Services Officer 2

DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.

DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

CHILD SUPPORT SERVICES CASE MANAGER

Job Location:

Division of Child Support Services (DCSS)
Specialized Debts
Location is Based on closest Client-Facing Office to Successful Candidate's Arizona Residence

Posting Details:

Salary: $34,221.00 - $41,275.52 

Grade: 18

Closing Date: February 23, 2025

Job Summary:

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come Join the DES Team!

The DES, Division of Child Support Services (DCSS) is seeking an experienced and highly motivated individual to join our team as a Child Support Services Debts Case Manager (CSS Officer 2) with the Specialized Debts Region. This position is responsible for interpreting and applying information for the purpose of correctly calculating and distributing child support for current support, support arrearages, and reimbursement of monies expended.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Job Duties:

Essential Duties and Responsibilities include but are not limited to:

- Review/analyze legal documents and complex fiscal management data.
- Apply complex policy and procedural rules to determine apportionment of obligations owed.
- Research information on available databases to ensure the accuracy of court order information and pay records.
- Review cases for modification to the child support order.
- Research and gather information from case files.
- Communicate with clients, absent parents, employers, mortgage companies, attorneys, and governmental agencies to obtain information necessary for court or administrative action.
- Determine appropriate action required to facilitate the accurate distribution of monies.

Knowledge, Skills & Abilities (KSAs):

Knowledge in:

- Strong understanding of case management principles and techniques.
- General working knowledge of legal documents and procedures; court and legal system processes.

Skills in:

- Excellent communication skills (both oral and written).
- Experience maintaining and organizing a high-volume caseload.
- Performing complex mathematical calculations.
- Experience collecting or recovering expenses, repayment, fees, or obligations.
- Proficient in computer software applications, i.e. Microsoft Office applications and Google tools.
- Proficient in automated information and case management systems.
- Use of interviewing techniques to obtain information.

Ability to:

- Learn automated systems, the Arizona Child Support Services case management system, manual and automated enforcement tools, and interfacing databases.
- Multi-task and thrive in a fast-paced, performance driven environment.
- Meet performance measures and data reliability goals.
- Be flexible and reliable in a team setting.
- Be analytical, detail-oriented, and ‘think outside the box’.

Selective Preference(s):

The ideal candidate for this position will have:

- One-year experience as a Child Support Services Officer I in Arizona State Service or the equivalent in another jurisdiction. Any combination of training and experience that meet the knowledge, skills, and abilities (KSAs) may be substituted.

- Investigative research and analytical ability; court order interpretation; financial terminology interpretation; case management, while being able to work in a diverse team-oriented work environment.

Pre-Employment Requirements:

- If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply Driver’s License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).
- Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency’s ability to reasonably accommodate any restrictions.
- All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

- Affordable medical, dental, life, and short-term disability insurance plans
- Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
- 10 paid holidays per year
- Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
- Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
- Sick time accrued at 3.70 hours bi-weekly
- Deferred compensation plan
- Wellness plans
- Tuition Reimbursement
- Stipend Opportunities
- Infant at Work Program
- Rideshare and Public Transit Subsidy
- Career Advancement & Employee Development Opportunities
- Flexible schedules to create a work/life balance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Contact Us:

For questions about this career opportunity, please contact Devon Pichon at (602) 743-1490 or dpichon@azdes.gov.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting (602) 542-8900. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.

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