Child Support Services Officer 1

Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.

DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

CHILD SUPPORT SERVICES OFFICER 1

Division of Child Support Services (DCSS)
1455 South Alvernon Way, Tucson, Arizona 85711

Salary: $29,822 - $35,919 

Grade: 16

Closing Date: December 31, 2024

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come Join the DES Team!

The DES, Division of Child Support Services (DCSS) is seeking an experienced and highly motivated individual to join our team as a Child Support Services Officer 1. This position is responsible for front desk duties that include heavy direct client contact handling face-to-face inquiries with the public; providing support to Child Support Services Case Managers, including ordering documents, conducting research and analysis, interviewing parties related to a case, prioritizing case management activities, and updating the automated case management system.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Essential Duties and Responsibilities include but are not limited to:

- Assist customers in reviewing/explaining the child support process related to documents, timelines and information required for a case to move forward.
- Research automated system to verify information and ensure customers receive the correct forms and information.
- Assist applicants in reviewing for completion of applications, forms and legal documents.
- Scan/image cases and documents.
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