Child Protective Field Support Cons Ops - 60932473

Requisition No: 840512 

Agency: Children and Families

Working Title: CHILD PROTECTIVE FIELD SUPPORT CONS OPS - 60932473

 Pay Plan: Temp

Position Number: 60932473 

Salary:  $38,039.54 - $135,988.15 

Posting Closing Date: 11/11/2024 

Total Compensation Estimator Tool

ANTICIPATED VACANCY - THIS IS AN OPS POSITION.

This is advanced professional work assessing and developing Child Protective Investigators (CPIs) to ensure possession of the appropriate level of professional competencies.  This position will work in cooperation with CPI Supervisors and management in promoting the development of knowledge, skills, and their application for CPIs.

Observe and document investigator casework activities in providing protective investigations, assessment of service needs and referrals to service providers.

Reviews casework, assessments, and safety plans with investigators, and provides consultation and direction to ensure appropriateness, clarity, quality, thoroughness, and proper documentation.

Provides real-time support/guidance by scheduling field assessments (random and scheduled) during investigative activities conducted by CPIs to provide on-the-job training.

Assist in providing guidance to investigators by coaching, motivating, modeling, and providing other mentoring initiatives.

Coach and assist CPIs with documenting aspects of investigations (i.e., chronological entry of case summaries), in which support was provided to investigators, by updating the appropriate information systems.

Observe, analyze, and evaluate individual CPI performance to determine their effectiveness and level of competency and provide recommendations to regional management regarding actions to improve performance.

Serves as member of leadership team responsible for developing system-based solutions to CPI training and development issues or concerns.

Based on field experience and observations, provide recommendations to the Department’s Program Office on enhancements to both CPI pre-service and in-service training to ensure the development and maintenance of a comprehensive and relevant training curriculum.

Serves as a subject matter expert in child protective investigations.

Establishes and maintains cooperative working relationships with organizations and other agencies involved with child protective investigations such as community-based providers, Children’s Legal Services, law enforcement, medical personnel, schools, and other community/agency resources.

Ensures effective communication with deaf or hard-of hearing Customers or companions in accordance with the ADA and/or Section 504 and shall manage service records and report this data and any resources and/or training needs to their designated program point of contact.

Knowledge, skills, and abilities, including utilization of equipment, required for the position: Knowledge of theories and practice in child protection. Knowledge of professional ethics relating to child protection and counseling. Knowledge of family-centered interviewing and counseling techniques. Knowledge of investigative techniques. Knowledge of interviewing and observation techniques. Skill in considering child development in guiding placement of children.

• Ability to recognize indicators of abuse and neglect.
• Ability to conduct rick and safety investigations.
•  Ability to plan, organize and coordinate work assignments.
• Ability to understand and apply relevant laws, rules, regulations, policies, and procedures.
•  Ability to actively listen to others. Ability to communicate effectively.
•  Ability to maintain well-executed case files.
• Ability to establish and maintain effective working relationships with others. Ability to utilize computer systems.
• Ability to write accurate investigative reports.

Licensure/registration/certification requirements:  Incumbents in this job class are required to maintain a valid driver’s license, vehicle registration, and appropriate automobile insurance.  

Other job-related requirements for this position: Regional Travel

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.