Charter Operations Specialist - Remote, USA

Charter Operations Specialist 

Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995.  Our purpose is to “open up the world for those who want to see”. Every day, we give people all around the world the opportunity to experience something really amazing – travel!

To learn more about Flight Centre Travel Group please click HERE

About The Opportunity

As an Operations Specialist, you will support the Air NBA Charter Program, handling charter flights for the NBA, WNBA, NHL, MLB, and VIP clients. Your role involves optimizing flight schedules, ensuring accurate billing, and building relationships with charter suppliers. This position requires strong organizational and analytical skills, proficiency in Microsoft Office, and the ability to be on-call 24/7 for operational issues.

Key Responsibilities

Responsibilities

• Provide support to the Air NBA Charter Program which consists of charter flying for the NBA, WNBA, NHL, MLB, and other VIP clients.
• Review aircraft flight schedules to optimize routing while identifying scheduling issues to pro-actively mitigate operational risks.
• Closely monitoring and providing quality control of invoices in connection with such items as flight schedules, catering, fuel reconciliation and commissions.
• Assist with ad hoc projects.
• Provide timely billing information to appropriate parties.
• Ability to be on-call 24/7 on preplanned days to promptly respond to any and all operational issues that regularly arise.
• Obtain charter quotes for international and domestic charters including Global Games / NBA Finals and other ad hoc requirements.
• Build relationships with charter aircraft suppliers.
• Assist with the contracting of charter flights and all follow-up requirements.
• Participate in operational planning calls for international/domestic charter flights to ensure all goes smoothly.
• Meet with team travel representatives to ensure they are satisfied with their charter operations.

Experience & Qualifications

• Bachelor’s Degree
• Airline operational experience and/or sales experience a plus.
• Ability to work from the Phoenix area a plus but not a requirement.
• Proficient in Microsoft Outlook, Excel, and Word.
• Strong communication, organizational, mathematical, and analytical skills.
• Strong attention to detail and ability to multi-task.
• Highly reliable and fully committed to 24/7 charter operations with regular on-call requirements.
• Must fully comply with the rules of conduct relating to game tickets, photographs, social media, and autographs.

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture.  We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion
•      Diversity Day: paid leave to observe holiday or cultural celebration of your choice 
•      Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice)
•      DEI education
•      Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising
•      Employee giving program
•      Office Environmental Program
•      Many of our offices are Leadership in Energy and Environmental Design (LEED®) Gold certified buildings
•      1 Volunteer Day per Calendar Year

Benefits Include:

• Paid Time Off *
•      Up to 15 Vacation Days accrued per year - prorated upon hire and increased by tenure after 2 years of employment (up to 25 days)
•      5 Sick Days accrued per year
•      3 Personal Days
•      1 Diversity Day
•      1 Volunteer Day
•      8 Recognized Holidays
• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Health benefits including, medical, dental, vision, gender affirming care, and fertility care
• Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
• Flexible Spending Accounts
• Employee Assistance Program
• 401k program with partial match
• Tuition Reimbursement Program
• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses

*Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state.

Location – Remote, USA

If this sounds like the opportunity you have been waiting for then APPLY NOW.

For this position, we anticipate offering an annual salary of $80,000 - $100,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Center Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com