Chargeback Analyst - Portfolio Team

Are you EPIC?
Do you have the ability to demonstrate, understand and apply HFD’s core purpose and values in all that you do? At HFD our core purpose is to help the underserved live healthier. In order to accomplish this mission, we must ensure that our team is aligned with our E.P.I.C. values: 

• Excellence: Always exceeding expectations! 
• Passionate: Executing with boldness! 
• Innovative: Pioneering a better way! 
• Collaborative: Together we win! 

The EPIC Chargeback Analyst we are looking for:  will be responsible for monitoring and analyzing the performance of purchased loans. The ideal candidate will be able to effectively communicate with business partners (providers) as well as internal departments outside of the operations eam. Reporting to the Portfolio Administration manager, the Administration Analyst will manage servicing and compliance tasks related to the loan portfolio as needed.   

Responsibilities 

• Assist Portfolio Manager in identifying first payment default and down payment chargebacks within HFD's enterprise level portfolios.  
• Submit chargeback responses in an accurate timely manner to assist HFD in winning such disputes. 
• Using our contracts and operational term sheets, ensure that we are compliant with terms of our agreement to enterprise level customers.  
• Utilizing operational term sheets, assist in managing enterprise level providers to track thresholds and maximize its return on investment.  
• Assist with monitoring post charge off collection vendor performance and remittances. 
• In this role, you will be trained to be able to read contracts and create operational term sheets 
• Assist in the creation of operational processes and workflows 
• Be able to identify and alert management to "red flags" or trends within data 
• Assist in creating feedback loops with our providers to ensure timeliness and accuracy in our submissions 
• Participate in special projects aimed at continuous process improvements related to operational processes and procedures 
• Perform ad hoc duties as assigned 

• Bachelor's Degree, preferably in Finance or Accounting 
• Strong analytical skills and attention to detail 
• Strong interpersonal skills with the ability to work in a collaborative team environment 
• Ability to adapt to changing business needs with a solution-oriented mindset 
• A willingness to learn  
• Ability to multi-task 
• Proficient in Microsoft Excel 

Not required, but Preferred skill set 

• Dispute or Chargeback experience 
• Previous experience in underwriting  
• Payment portal compliance 
• Hubspot 
• MS SQL 
• Database experience