Channel Partner Operations Manager - NAMER

Job Posted: 4/8/2023

Location: North America

Hi there!

We’re looking for an experienced Channel Partner Operations Manager who will be responsible for overseeing the operational strategy, systems design, analytics requirements, and implementation of Zapier’s Channel Partner Programs and billing solutions, currently comprised of our existing Experts Services Program and future channel models.

This role serves Zapier’s Ecosystem & Channel organization, reporting to Partner Operations. You’ll assist teams in accelerating our Channel Program efforts to drive meaningful impact to users in need of Expert consultation, the growth of 100+ Channel partner businesses, and Zapier’s bottom line. A successful Channel Partner Operations Manager is a proactive executor and thought partner, helping everyone be more efficient in their role and allowing other teams to benefit from Channel efforts.

You will be responsible for designing, implementing, integrating, and administrating systems that drive Channel Partnerships' daily operations and experiments. You will also report on their performance and leveraging analytics to drive improvements, and scale net new programs and processes. In this role you will implement solutions as an individual contributor, lead cross-functional development projects, and also develop team autonomy and self-serve through enablement and mentorship. You will primarily serve the Ecosystems & Channels Team as stakeholders, working very closely with Product, RevOps, Data, Support, and Finance, among others.

If you want to advance your career at a fast-growing, profitable, impact-driven company, read on…

• Our Commitment to Applicants

• Culture and Values at Zapier

• Zapier Guide to Remote Work

• Zapier Code of Conduct

• Diversity and Inclusivity at Zapier

About You:

• You have 6+ years of experience in an operational function, leading large-scale projects. You have sourced, designed, and implemented systems and workflows spanning varied internal stakeholders, …