Change Leader for Chief Technology Officer Organization (Hybrid, Rahway NJ)

Job Description

The CTO (Chief Technology Organization) Change Director based in the Rahway Tech Center will have two major responsibilities. One will be the management of a centralized team of about 4-8 change experts as part of the CTO Office. This team will handle change management for an evolving portfolio of major initiatives to drive business impact of CTO owned technologies. In addition, this role will be responsible for personally leading the change strategy and execution for the CTO Hyperautomation & AI (HAI) team as one of our highest priorities. This includes several initiatives to drive adoption of GenAI, knowledge acquisition and automation across the entire company. The CTO Change Director will be an integral member of both the HAI Leadership Team and the CTO Office Leadership team. The expectation is that the Change Director and the team they lead will be hands-on experts at using communication tools and channels as one key method to drive change.  

Responsibilities:

Management of Change Team

• Manage a highly qualified and effective team of change managers across our network of Technology Centers (US, Czech Republic, Singapore and India) to execute on our portfolio of major initiatives and monitor the pulse of our employees in each Tech Center location.

• Provide a centralized tiered change service to all CTO initiatives and product teams (ranging from self-service templates to full-service video production)

• Advocate for the use of GenAI in the creation of change deliverables by the change team and beyond

• Establish the success criteria for the change team in partnership with senior level stakeholders

• Upskill a broader set of CTO employees on change using the Prosci ADKAR methodology

HAI Change Leader

• Envision, document and lead the execution of a change management strategy for HAI encompassing all initiatives within scope of HAI. This is focused on change driven by HAI across the enterprise, but also includes internal HAI team change needs. 

• As a major tool for change, lead the design, development, delivery, and management of communications for HAI team aligned with change goals.

• Create actionable change management deliverables for HAI initiatives using Prosci ADKAR methodology (ex: intent statement, communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan)

• Collaborate with other key areas across the company to align on GenAI strategies and coordinate activities as necessary.

Qualifications:

• 12 years of overall professional experience in Change Management and or Communications

• Bachelor’s Degree in Business, Psychology, or a related field.

• Experience in managing a team of professionals across multiple geographies.

• Proven experience in leading and managing significant change initiatives, including creating the deliverables personally

• Deep understanding of change management principles, methodologies, and tools.

• Exceptional communication skills, both written and verbal.

• Ability to clearly articulate messages to a variety of audiences.

• Excellent active listening skills and high emotional intelligence (EQ).

• Enthusiasm and curiosity about applying GenAI to the tasks related to change management and communications.

Preferred Qualifications:

• Prosci Certification

NOTICE FOR INTERNAL APPLICANTS

In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

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Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.

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Available benefits include bonus eligibility, long term incentive if applicable, health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and sick days. A summary of benefits is listed here.

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Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

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