Change and Operations Assistant - Cardiff, United Kingdom

Job Title: Change & Operations Assistant
Working Pattern: Monday to Friday, 36.25 hours per week
Salary: £28,000 - £30,000 and up to 20% bonus and benefits, depending upon experience
Location: Flexible – Embrace fully remote or hybrid work from any of our vibrant UK offices in London, Cardiff, Durham, Manchester, or Blackpool

At Tandem, we're not just a bank; we're a movement for positive change. If you're an ambitious and dedicated individual embarking on your career in technology operations and change and are ready to make an impact, we've got a space with your name on it!
The purpose of this role is twofold:

  • to provide operational support to the Technology Leadership Team to keep us in sync.  This will include supporting the delivery of our key priorities through tracking progress and actions, supporting team matters such as pay & performance reviews and the organising and preparing material for the Tech Townhall and other team communications, cost monitoring and driving cost savings, supporting with the tracking of actions for the Leadership Team and preparing reports and committee packs to keep the flow of information going to all the key stakeholders at the right times.
  • to work as part of our large change function to help deliver our transformation program.  This will include analysing change documents (such as project plans or resource plans), ensuring they are consistent across the bank and ensuring that information is accurate.

We are Tandem - Where impact meets innovation 
Tandem is the UK's greener digital bank on a bold quest to revolutionise the way we save, borrow, spend, and share – all while nurturing our planet, our people and our customers. As one of Europe’s fastest growing digital banks, our values of being Brave, Enterprising, Simple, and Together (BEST) ensure our 500-strong team collaborate to drive a brighter, greener future.

Tandem also leads the way with a secondary app called Loop. Loop gives customers a simpler, hassle free and awkward free way to share money among friends.

Your team: Collaborators in change 
Tandem is proud to offer a workplace with diverse experiences, perspectives, and backgrounds which leads to a unique company culture for our people and a better experience for our customers.
The Technology Team is one of the largest teams in Tandem and they are at the heart of driving the Bank’s Transformation Program as well as running all the Technology services for the Bank.  The team consists of the usual people you expect in a Tech Team; engineers, developers, testers but it also has systems, data, business analysts as well as delivery managers that oversee how we deliver our transformation.  We are a hard-working team, all keen to make a lasting impact for Tandem and it’s customers.  Whilst you may join in an assisting role, you will get the chance to work with all the department’s leaders, including our CTO.  If you are keen to progress into other parts of the Bank, you will have the opportunity to work with lots of different areas to see if there are other areas and roles you would like to progress into.
Your Impact: Building a greener tomorrow 
As the Technology Team Change & Operations Assistant at Tandem your focus will be on:


  • Helping the team prepare professional committee packs that communicate our status across a number of areas – there is always room for ongoing enhancements of both the presentation and content of our packs so plenty of opportunity for you to help us continuously improve
  • Supporting with the recording and tracking of actions to help us keep moving forward as quickly as possible
  • Attending meetings and taking minutes and actions where necessary 
  • Execute and manage various cost monitoring tools and schedules to track cost allocations and savings so that we remain continuously focused on cost reduction
  • Liaise with Finance to coordinate across various cost reporting initiatives
  • Support the leadership team by conducting cost analysis
  • Coordinate various people related responsibilities such as monthly people cost allocations and cost reporting, annual pay and performance review


  • Support in tracking the overall change portfolio – this could include providing support to any one of our Delivery Managers or our Mission Control Team – here you will have a real opportunity to get deeper exposure to change and project management using both agile and waterfall techniques
  • Support the Head of Change with producing various materials that communicate our overall plan
  • Getting involved in developing new change processes and ensuring these processes operate effectively
  • Helping the team mature their controls and documentation across the change delivery function

We’d love to hear from you if you:•    

  • Have strong written and verbal communication skills
  • Operate a continuous improvement mindset with identifying opportunities, making recommendations & executing improvements to systems & processes 
  • Are a genuine team player focused on team outcomes over personal outcomes 
  • Have excellent time management & organisation skills, with the ability to work on own initiative 
  • Are highly organised and systematic
  • Have strong Tech skills including Excel, Word, Outlook & PowerPoint 
  • Have a desire to create a strong impact in a large team
  • Are efficient with attention to detail and the ability to multi-task 

It would be great, but not essential if you have:

  • Change Management experience
  • Previous exposure to or knowledge of the Financial Services or Fintech industry, experience in a transformation environment would be particularly beneficial 
  • Experience working in a regulated industry or environment 
  • An understanding of the risk and control environment of a Bank

Rewards that reflect your value, what’s in it for you? 
At Tandem, your hard work is rewarded in many ways and we have an enhanced employee benefits package on offer from your very first day with us: 

  • 25 days annual leave plus 8 days Bank Holiday  
  • An additional day off for a ‘celebration day’ including, but not limited to, birthdays, weddings, religious holidays, graduations etc
  • Buy or sell up to 5 days holiday a year
  • Healthcare cash plan through Westfield Health worth a minimum of £750 per year
  • Electric Vehicle salary sacrifice scheme  
  • Cycle to Work salary sacrifice scheme and a free helmet  
  • Salary sacrifice Pension contribution*, 4% employee contributions matched with 4% Tandem contribution (*Subject to salary eligibility)
  • Smart Tech scheme (buy goods with 0% interest
  • 10% discount on solar panels
  • Tandem Hub for treats, cash back and discounts on UK retailers
  • 2 days per year paid volunteering  
  • Free cereal, snacks and drinks in all offices
  • Quarterly team social budgets

Our Green Deal: Your Impact Amplified
A little welcome gift from us to you, we’ll plant a tree in the Tandem Grove and you can enter into our “Green Deal” below:

  • Volunteer 2 days a year for charity > receive an early Friday finish 
  • Raise £200 per annum for charity > Tandem provide PR and marketing support 
  • Have renewable energy at home > receive an additional 1 day annual leave 
  • Drive an electric car > receive £500 towards a home charger

Ready to make your mark? 
Apply now and let's pave the way to a greener world, together. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments. 

Sourcing Model
Recruitment at Tandem works primarily on a direct sourcing model and does not accept resumes from recruitment agencies which are not on the preferred supplier list. We are not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. You can find our Applicant Privacy Policy on our Careers page.
Tandem is an equal opportunity employer and are committed to meeting our responsibilities under the Equality Act (2010). We respect the diverse experience and talents that every individual brings to our Company, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. 
Please be aware that background checking (including credit and criminal records checks) form part of our recruitment process. We will adhere to our duties under the Rehabilitation of Offenders Act 1974.


Job Profile




United Kingdom


25 days annual leave plus 8 days Bank Bonus and benefits Enhanced employee benefits package Flexible working options Up to 20% bonus


Change Management Cost monitoring Data analysis Project Management Technology Operations

  • Analyze change documents
  • Attend meetings and take minutes
  • Ensure consistency and accuracy
  • Manage cost monitoring tools
  • Monitor costs
  • Prepare material for team communications
  • Support Tech Leadership Team
  • Track progress and actions

Fully remote or hybrid work


Europe/London UTC+0