Catering Department Support Manager

The Catering Department Support Manager collaborates closely with the Catering Sales Department (Leadership & CSMs), field operators and cross-functional teams to drive growth and achieve established sales targets.

Role & Responsibilities

• Manages existing School Lunch Program (SLP) accounts and fosters exceptional Guest service.
• Actively looks for additional growth opportunities for National Accounts and provides support on current accounts as needed. 
• Establishes and maintains strong relationships with the field operations team and partners closely with the CSMs to drive catering sales success.
• Provides best practice guidance to field operators to ensure top-quality service and operational excellence. Addresses execution gaps in a supportive and collaborative manner.
• Manages the catering sales inbox; consistently representing the department in a professional and positive manner.
• Assesses all inquiries (client, restaurant, 3rd party and internal) to determine whether they should be managed independently or routed appropriately.
• Utilizes the CRM tool daily to log all guest and restaurant interactions and activities.
• Processes 3rd party reports, tax-exempt and COI requests to ensure accurate documentation of the process.
• Supports the Catering Sales Department (Leadership & CSMs) by delivering accurate data when requested and efficient administrative assistance where needed.

Other Job Functions

• Attend and participate in team meetings and Company events that may require travel. 
• Available to work a flexible work schedule that could include weekends and evenings.
• Other duties as assigned by Supervisor.

Skills Required

• Excellent verbal and written communication skills with strong interpersonal abilities, capable of building relations with guests, sales team and operational partners
• Highly accountable, able to work independently and meet activity standards remotely, while staying responsive and timely in all communications
• Guest-focused, committed to delivering exceptional service, support and driving sales growth
• In-depth knowledge of commonly-used off-premise restaurant concepts, practices and procedures
• Consistently demonstrates a collaborative, team-oriented mindset while thriving in a fast-paced, dynamic environments.
• Strong organizational and time management skills, able to prioritize tasks and projects effectively.
• Proficient in Microsoft Office (Outlook, Excel, Word), Internet Explorer and search engines, with the ability to quickly adapt to new software and technologies

Qualifications

• Strong preference for candidates with Casual catering industry experience 
• Associate degree or higher preferred.

Work Conditions

Equipment

• Computer, phone. 

Work Environment 

• The position is home based and requires the ability to efficiently work remotely, spending prolonged periods of time working on a computer and talking on the phone. 
• Occasional travel as required.

Physical Effort 

• Position requires driving, sitting, bending, reaching, stooping, climbing, walking, repetitive motions, cognitive skills, lifting/carrying up to 50 lbs. 

Benefits:

• Bonus opportunity in accordance to the catering bonus plan

• Flexible paid time off and holidays  

• Health, vision, dental, life insurance plans, and discounts  

• 401(k) savings plan plus a company match with immediate vesting  

• Eligible to participate in the employee stock purchase plan after 1 year of continuous employment  

• Discounts on Red Robin food 

Red Robin is an Equal Opportunity & E-Verify Employer