Cash Management Coordinator

The Cashiering Coordinator is expected to demonstrate operational and technical excellence to help support the staff and company in delivering exceptional service while meeting goals and quality expectations. This role is responsible for ensuring the timely and accurate support of various cashiering functions and areas, inclusive of audits and complaints, quality control, facilitation of meetings, assistance and oversight of cashiering related projects, processing, and client interaction. The ideal candidate is required to be a detail-oriented individual with strong organizational skills and the ability to work independently in a fast-paced environment. The Cashiering Coordinator will collaborate with multiple departments to support business operations and ensure compliance with company policies and regulatory requirements. This role will work closely with the Cash Management Vice President, the Cashiering Supervisors, and the SVP of Loan Administration.

About Servbank:

Founded in 1994, Servbank is a banking institution with local roots and national reach. We were built on a foundation of community-orientation, which ensures that no matter who we serve, we do so with the human touch that marks the gold standard of service. We work with individuals, businesses, and communities, so that whether you’re a student, a homeowner, a small business owner, or a community leader, we can help you fulfill your goals. Come create excellence with Servbank.

Key Duties and Responsibilities:

• Understand and support daily cashiering processes, including payment and payoff applications, cash system maintenance, cash reversals, cash research, default cash processing: liquidations, reinstatements, bankruptcy, foreclosure and loss mitigation. Inclusive of supporting investor requirements and sub-servicing client requests.
• Perform detailed research and resolve cash management inquiries from various lines of business, sub-servicing clients, and vendors.
• Understanding of accurate reconciliation of cash transactions and manual ledgers.
• Maintain and update departmental policies and procedures as process changes occur, annually and to ensure process updates for compliance purposes.
• Maintain and assist with the development of Cash Management related job aids and ownership of maintaining Cash Management job aid sharepoints, Collaborating with Learning & Development to execute required trainings and attestations.
• Manage, internal and external Cash Management exams, internal and external audits, agency (FDIC, CFPB, OCC), formal and informal complaints; inclusive of gathering necessary documents and data, completing complaint response templates, and completing necessary research.
• Collaborate with internal departments (investor reporting, escrow, default, customer care, collections, risk, audit, compliance) to provide cashiering support.
• Monitor and review system-generated and exception reports to resolve discrepancies as needed.
• Participate in and help organize new initiatives and projects to enhance cashiering processes and improve efficiency.
• Conduct internal quality control reviews, prepare internal QC templates for individual staff members and prepare department scorecards.
• Ability to comfortably attend, handle, discuss and represent Cash Management in meetings and discussions with various subservicing senior leadership client calls.
• Ability to analyze and review subservicing client special handling requests and new products; provide feedback, recommendations and considerations for implementation and evaluate potential service costs.
• Create, organize and maintain Cash Management project plans, facilitate meetings, take minutes, organize action items, ownership of deliverables and ensure initiatives, project remain on track by designated due dates.
• Assist with various Cash Management deliverables through various channels including but not limited: internal tasking platform, system task, goals established within line of business and goals established withing strategic initiatives. Collaborate with lines of business as needed.
• Partake in assignments for new initiatives and projects to enhance Cash Management
• Ability to solve complex scenarios by using technical knowledge specific to Cash Management, MSP technical acumen, and by using sensible resolutions and practical applications.
• Assist with oversight of existing and new of Cash Management vendors, specific but not limited to: Lockbox, MoneyGram, Various Bill Pay vendors.
• Ownership of processing and completing upcoming tasks to maintain deadlines as staff support.

• Minimum of 3 years of experience in mortgage servicing – Cash Management.
• Proficiency in MS Office Suite, with strong skills in Excel.
• Excellent attention to detail, organizational skills, and the ability to manage multiple priorities.
• Strong problem-solving and decision-making abilities.
• Ability to work independently and meet deadlines in a fast-paced environment.
• Excellent verbal and written communication skills.
• Familiarity with mortgage servicing platforms such as MSP is preferred.
• Ability to adapt to changing situations and demonstrate strong initiative.

Education:

• Bachelor’s degree or equivalent experience in a related field.

EEO Statement: We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.