Case Manager/Care Coach- Adams, Columbia, Dane, Dodge, Green Lake, Jefferson, Marquette, Rock, and Waushara

Become a part of our caring community and help us put health first
 Job Description Summary
Humana/iCare is seeking a Case Manager/Care Coach to join the growing team in the Family Care Partnership (FCP) program. The FCP Care Coach provides care management services through the FCP program including assessment, service plan development, ongoing care coordination, quality assurance and ongoing monitoring of services to adults with disabilities and the frail elderly. Share your talents and develop your skills all while doing your part to improve the lives of others.

The FCP Care Coach works collaboratively with the Interdisciplinary Team (IDT) and other Partnership staff to assist members and their families with identifying service needs and gaining access to medical, social, rehabilitation, vocational, educational, and other services to achieve members’ desired outcomes.

Essential Duties & Responsibilities:

• Conduct psychosocial assessments as part of the comprehensive assessment process. 
• Utilize the Resource Allocation Decision making methodology (RAD), help member identify their preferred outcomes and potential strategies to achieve those outcomes, including through the identification of community resources and cost-effective services or equipment.
• Coordinate and monitor services and resources implemented to meet member’s identified outcomes and member’s progress toward meeting those outcomes.
• Conduct periodic reassessment and updates of the member’s care plan and monitor member’s health and safety.
• Assist member or member’s representative in filing complaints, grievances and obtaining advocacy services.
• Document member information and contacts made regarding member’s care and services provided.
• Build constructive working relationships with the member, their family members, and appropriate outside agency staff.
• Facilitate collaboration with the member’s physician or appropriate medical professionals to coordinate member’s care.
• Educate member and providers regarding benefits, service providers and protocols to access resources and the appropriate use of medical services. Provide referrals for community resources and social services as necessary.

Use your skills to make an impact
 Required Qualifications

The Care Coach must meet one of the following qualifications:

• Social Worker certified in Wisconsin with a minimum of one (1) years’ experience working with at least one of the Family Care target group populations.
• 4-year bachelor’s degree or more advanced degree in the Human Service area and a minimum of one (1) years’ experience working with at least one of the Family Care target populations.
• 4-year bachelor’s degree or more advanced degree in any area other than human services with a minimum of three (3) years’ experience working with at least one of the …