Case Manager Support Associate Intern

 *This is a hybrid/remote role with some in-person meetings in our downtown offices will be required. 

Role Summary 

The Case Manager Support Associate will play a vital role in assisting case managers within the Seattle market to navigate Housing Connector's tools and programs. Case managers often have varying levels of familiarity with technology, and this position is designed to provide hands-on, personalized support to help them feel confident and capable. This role would also create reports on programmatic gaps and present findings to our Product Director, Seattle Market Director, and Community Partnership Manager.  

This role combines direct engagement with case managers, technical assistance, and project contributions, providing opportunities to learn about the homelessness services sector, program improvement, and scalable solutions for community impact. 

Primary Responsibilities 

Case Manager Support 

• Conduct one on one Zoom meetings with case managers to provide personalized assistance with: 
• Logging into and navigating Housing Connector’s platforms. 
• Understanding program eligibility and screening criteria. 
• Address technical and programmatic questions, ensuring case managers can effectively use Housing Connector tools and resources. 
• Update and maintain records in Salesforce to track interactions and outcomes. 
• This role will have input over the best way to achieve positive outcomes for case manager support and ongoing trainings – creativity and new ideas are welcome.  
• Informally update the Director of Technology on recurring issues or trends that require attention. 

Organizational Support  

• Document common questions and challenges faced by case managers in spreadsheets. 
• Collaborate with the Seattle CPM to develop scalable solutions, including FAQs, guides, or tutorials, to reduce the need for 1:1 support in the future. 
• Assist with creating resources for case managers, such as written guides or video tutorials. 
• Contribute to weekly newsletters, event planning, and data audits. 
• Support the development of community-focused engagement strategies. 

Skills and Qualifications 

• Experience in Customer Service/Support with a strong ability to connect with and assist diverse professionals. 
• Current student or recent graduate, preferably in social work, public administration, nonprofit management, or a related field. Candidates from other disciplines with a strong interest in housing equity, community engagement, or technology support are encouraged to apply. 
• Strong communication skills, both verbal and written, with the ability to explain concepts clearly and document common issues. 
• Organized and detail-oriented, able to track interactions, maintain records, and summarize trends to support process improvements. 
• Comfortable with technology, including learning and teaching digital tools. Experience with Salesforce, Zoom, Outlook, or SharePoint is helpful but not required—training will be provided. 
• Problem-solving mindset, able to troubleshoot technical or program-related questions and propose creative solutions. 
• Ability to manage multiple priorities in a dynamic, fast-paced environment. 
• Experience with content creation (e.g., newsletters, FAQs, instructional videos) is beneficial but not required. 
• Interest in homelessness services, housing equity, and community-based work. 

What You’ll Gain 

This role offers hands-on experience in: 

1. The homelessness services sector, including exposure to case management and housing support. 
2. Program implementation and improvement strategies. 
3. Content creation, including guides, tutorials, and newsletters. 
4. Professional growth opportunities, building valuable skills in communication, problem-solving, and collaboration. 

About our Company 

We’re a tech-powered nonprofit transforming housing access for those who need it most. By addressing financial and resident-related challenges, we help property owners open doors to more community members in need. Our Zillow-powered marketplace streamlines the housing search process for case managers, making it easier to match clients with available homes. 

We believe no unit should sit vacant while people need housing. Through collaboration, we create win-win solutions for both residents and property owners. Recognized as a World Changing Idea by FastCompany and one of the Best Places to Work by Puget Sound Business Journal in 2024, we’ve helped thousands find stable homes while generating millions in revenue for our partners. 

Compensation and Benefits 

This is a paid internship. Flexible working hours are available to accommodate academic or personal commitments. 

No benefits are available for this temporary role 

This internship is paid at $21/hour for 10 weeks, with potential to renew.