Case Manager - Protection

United Kingdom - Remote

Who are we?

At Mojo Mortgages, we are on a mission to become the largest and most disruptive mortgage broker in the UK. With support from our family of brands, including Uswitch, Money, Confused, and Zoopla, we're scaling fast and taking the industry by storm. We're not just growing quickly, we're growing exponentially.

We're all about pushing the boundaries, doing things differently, and delivering outstanding service that makes a real difference in people's lives.

We're looking for talented and driven individuals to join our team and help us achieve our mission. If you're passionate about making a positive impact, love to innovate, and want to be part of a dynamic and fast-paced team, we want to hear from you.

What will you be doing?

  • Tracking the Progress of Submitted Cases
  • Speaking to insurers, GP surgeries, and clients to manage and expedite the process.
  • Liaising with Sales Managers and Protection Experts to keep them updated 
  • Working with Google Sheets to track and manage case progress.
  • Being accountable for the success of keeping the lead warm and engaged.

Our team is fast-paced and high volume, managing a pipeline of 80-100 post-submission cases at a time.


What do we need from you?

  • Minimum of 2 years of protection experience within a similar role.
  • Proven experience in a high caseload environment.
  • Strong organisational skills to manage a busy and constantly changing pipeline of cases.
  • Ability to provide a best-in-class customer experience, going above and beyond each time for your customers.
  • Familiar with using CRM’s - Google Sheets/Excel.


What you'll get in return..

We're proud of our high Glassdoor Score, British Bank Awards, and fantastic customer reviews, but we're always striving to do better. We’ve taken a lot of time to put together a benefits package we think you’ll love.

  • £25,000 per annum plus a monthly bonus (KPI based) and 25 days holiday plus bank holidays. Additionally, you'll get an extra half day off for your birthday, a full day off if you move house, and 2 company-wide close down days per year!
  • You’ll also benefit from:
    • Work from anywhere in the world for up to 30 days per year.
    • Sick pay and sick pay insurance.
    • Wellness programme from Able Futures.
    • Subsidised private medical insurance.
    • Critical Illness cover & Death in service.
    • Enhanced parental & adoption pay.
    • Compassionate leave.
    • Long service awards up to £3000.
    • Casual dress.
    • And more!


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