Case Manager

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Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary: 

The Case Manager RN position is 100% remote and employees can live in any state. 

Normal Working Hours: Monday through Friday 8:30am - 5:00pm EST. There is a late shift requirement until 9:00pm EST on a rotational basis approximately 2-3 times per quarter. 

Weekends are not required.  

Holidays are covered on a volunteer basis. 

There is no travel expected with this position. 

This Case Manager RN position is part of Aetna’s Commercial Care Management division and is part of the dedicated team supporting the membership of plan sponsor UPS. 

The RN Case Manager is responsible for telephonically and/or face to face assessing, planning, implementing, and coordinating all case management activities with members to evaluate the medical needs of the member to facilitate the member’s overall wellness. 
 
RN Case Manager: 
– Develops a proactive course of action to address issues presented to enhance the short and long-term outcomes as well as opportunities to enhance a member’s overall wellness through integration. 

– Through the use of clinical tools and information/data review, conducts an evaluation of member’s needs and benefit plan eligibility and facilitates integrative functions as well as smooth transition to Aetna programs and plans. 
– Applies clinical judgment to the incorporation of strategies designed to reduce risk factors and barriers and address complex health and social indicators which impact care planning and resolution of member issues. 
– Assessments take into account information from various sources to address all conditions including co-morbid and multiple diagnoses that impact functionality. 
– Reviews prior claims to address potential impact on current case management and eligibility. 
– Assessments include the member’s level of work capacity and related restrictions/limitations. 
– Using a holistic approach assess the need for a referral to clinical resources for assistance in determining functionality. 
– Consults with supervisor and others in overcoming barriers in meeting goals and objectives, presents cases at case conferences for multidisciplinary focus to benefit overall claim management. 
– Utilizes case management processes in compliance with regulatory and company policies and procedures. 
– Utilizes interviewing skills to ensure maximum member engagement and discern their health status and health needs based on key questions and conversation. 

Required Qualifications: 

-Must have an active and unrestricted RN license in the state that you reside. 

-Multiple State RN licensure is welcomed but not required. If chosen must be willing and able to obtain multiple state RN licensure after hire (expenses paid for by company) 

-2+ years of clinical experience as an RN 

(All clinical experience will be considered, such as Emergency Department, Home Health, Hospice, Operating Room, ICU, NICU, Telemetry, Medical / Surgical, Orthopedics, Long Term Care, and Infusion nursing.)

Preferred Qualifications: 

-2+ years’ experience with Telephonic Case Management 

-1+ years’ experience with all types of Microsoft Office including PowerPoint, Excel, and Word 

-Strong telephonic communication skills 

-Certified Case Manager (CCM) certification  

-BSN 
 

Education: 

Associates Degree in Nursing  

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.  
 
For more detailed information on available benefits, please visit Benefits | CVS Health

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.