Case Management Senior Associate
Remote, Remote, US
The world isnât standing still, and neither is Allstate. Weâre moving quickly, looking across our businesses and brands and taking bold steps to better serve customersâ evolving needs. Thatâs why now is an exciting time to join our team. Youâll have opportunities to take risks, challenge the status quo and shape the future for the greater good.
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Youâll do all this in an environment of excellence and the highest ethical standards â a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.
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Everything we do at Allstate is driven by a shared purpose: to protect people from lifeâs uncertainties so they can realize their hopes and dreams. For more than 89 years weâve thrived by staying a step ahead of whateverâs coming next â to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. Weâve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.
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We are the Good Hands. We donât follow the trends. We set them.
Job Header:
SAP Job Title: DTC-Case Mgmt NG-Sr Assoc
Band: 04
FLSA Status: Non-Exempt
Job Code: 71001082
Revised Date: 05/10/2023
Job Summary:
The Case Management Senior Associate provides Provide a quality and timely experience for our clients, agents & carriers with each interaction, as well as supporting our internal staff where appropriate. The case management team receives inbound calls from our internal sales agents, and clients to resolve issues and complete the underwriting process.
Key Responsibilities:
⢠Communicates effectively and professionally with clients, carriers, partners and internal staff members
⢠Manages all inbound calls which can include assisting the client in completing their application in full, answering questions, or additional customer service task
⢠Works with escalated clients and help provide a resolution
⢠Backs up application queue
⢠Manages a case load, based off carrier, product type, or additional requirements
⢠Works with the ticket system to resolve agent tickets
⢠Manages carrier books of business
⢠Ensures CRM data is current
⢠Displays a high âŚ
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Remote
Benefits/PerksCompetitive salary Generous paid time off Generous paid time off policy Medical and dental insurance Paid Time Off Paid time off policy Pension Time off Time off policy Total Rewards package Training Tuition Assistance
Tasks- Communication
- Customer Service
- Documentation
- Manage case load
- Resolve client issues
- Training
Case Management Communication Compliance CRM Customer service Data Documentation Excel Insurance Investigation Microsoft Office Microsoft Office Suite Sales SAP Telematics Training Underwriting Verbal and written communication Word Written communication
Experience0-2 years
EducationBusiness GED High school diploma
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9