Case Coordinator

Job Summary

The Case Coordinator plays a critical role in managing the end-to-end referral process for medical and mental health evaluations. This position ensures timely scheduling, communication, and coordination between clients, examinees, and experts. The ideal candidate is organized, detail-oriented, and thrives in a fast-paced environment, delivering excellent customer service and seamless case management. Starting salary for this position is 22$ per hour This position is not considering candidates from New York City, Chicago, California, Colorado, or Washington states at this time.  

Responsibilities:

• Manage all aspects of the referral process, including pre-referrals, case setup, and scheduling evaluations
• Submit estimates for services and secure client approval to proceed
• Communicate consistently with clients, examinees, and experts to ensure smooth case flow
• Provide all necessary documentation to evaluating experts and ensure timely delivery of reports to clients
• Use internal systems for telehealth, record management, and case tracking
• Handle incoming calls from clients, experts, and internal team members
• Serve as backup for other Case Coordinators when needed
• Support other administrative and departmental projects as assigned

 

Qualifications:

• Education/Experience: Bachelor’s degree or 3+ years of relevant experience in case coordination, customer service, or healthcare-related scheduling
• Technical Skills: Proficiency in Microsoft Word, Excel, Outlook, and PDF applications; ability to learn and navigate case management systems
• Communication & Organization: Strong written and verbal communication skills with the ability to multitask, prioritize, and work independently in a fast-paced environment
• Preferred Experience: Background in disability or employer services industry, and experience scheduling medical or mental health evaluations

Benefits:

• Complete Health Coverage: Comprehensive Health, Dental, and Vision Insurance packages to ensure your well-being.
• Balanced Lifestyle: Generous paid time off, holidays, and a floating holiday to maintain a healthy work-life balance.
• Retirement: A 401k plan with employer matching for a secure financial future.
• Comprehensive Benefit Offerings: Benefits include LTD, STD, Flexible Spending Account, Voluntary Life, Voluntary ADD, and Company-paid Life Insurance and ADD coverage.
• Tuition Assistance and Student Loan Repayment Assistance: Benefit from IMA’s tax free tuition reimbursement and tax-free student loan repayment assistance program to fuel your ongoing educational journey and to help you pay for the degree you already have!
• Family Support: Paid maternity leave and paid parental leave reflecting our commitment to supporting families.
• No on Call Responsibilities: When you are home, you can leave work behind.

The IMA Group is an Affirmative Action/Equal Opportunity Employer
Our Government Services Division supports local, state, and federal agencies and delivers professional and objective medical and psychological examinations as well as ancillary services. Our Payer Services Division meets the evaluation and screening needs of Carriers, TPAs, Public Entities and Employers and includes behavioral health and physical medicine specialty services, working with a wide range of organizations within the workers' compensation, disability, liability, and auto markets. Our Clinical Research Division performs all types of Phase II-IV clinical trials in multiple therapeutic areas through a flexible nationwide network of site locations and virtual capabilities.#LI-JB1 #LI-REMOTE Apply