Case Administrator, Shared Service

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Location: We support US flexible working arrangements in the contiguous 48 states.  

At Sun Life, we look for optimistic people who want to make life brighter for our Clients. We understand the value of diverse cultures, perspectives, and identities, and want you to bring your full and authentic self to work. Every day, you’ll be empowered and challenged by working with dynamic colleagues to find new and innovative ways to make Sun Life the best benefits company in America. 

The opportunity: 

In this position, you will be a member of the Group Benefits Claims Shared Services team working on short term disability claims, with a specific focus on claim setup.  This position will primarily be a production role, requiring the ability to regularly manage a high volume of tasks, adjust priorities, when necessary, based on the impact to our clients and effectively manage time.

How you will contribute: 

• Review new Short Term Disability (STD) documents

• Manages the special handling policies

• Participate in department initiatives and projects as needed

• Provide support to other teams in Shared Services

• Serve as an SME for new hires

• Set up new STD claims in GCS claim systems.  

• Participate in training other team members as needed

• Provide input and recommendations and analysis to Management on business process

What you will bring with you: 

• Ability to work with a diverse range of people

• Ability to work and solve problems independently 

• Must have a strong working knowledge of systems applications, and be comfortable using computers

• Should be results oriented, be able learn quickly and make sound decisions after appropriate training

• Ability to work independently or part of a team

• Proficiency with Windows and Microsoft applications (MS Excel, MS Word)

• Good communication (oral and written) skills

• Excellent time management skill is required

• Ability to work in a fast paced, high volume and deadline driven environment

• Bachelor’s Degree, preferred

Do you see yourself in this role even if you haven’t checked all the boxes above? We welcome all talented candidates and are committed to a culture that represents diversity in all forms. If you think you might thrive in this setting, we would love to hear from you. 

Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you! 

Life is brighter when you work at Sun Life 

• Excellent benefits and wellness programs to support the three pillars of your well-being – mental, physical and financial – including generous vacation and sick time, market-leading paid family, parental and adoption leave, a partially-paid sabbatical program, medical plans, company paid life and AD&D insurance as well as disability programs and more 

• Retirement and Stock Purchase programs to help build and enhance your future financial security including a 401(k) plan with an employer-paid match as well as an employer-funded retirement account  

• A flexible work environment with a friendly, caring, collaborative and inclusive culture  

• Great Place to Work® Certified in Canada and the U.S.  

• Named as a “Top 10” employer by the Boston Globe's “Top Places to Work” two years running 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

 If you are a California resident, the salary range for this position is: 

• Southern California region: $39,000 - $52,700 annually  

• Central California region: $41,100 - $55,500 annually

• Northern California region: $43,000 - $59,300 annually

If you are a Minnesota, Colorado or Nevada resident, the salary range for this position is $37,200 - $50,200 annually.

If you are a Connecticut or Maryland resident, the salary range for this position is $39,000 - $52,700 annually

If you are a Washington or Rhode Island resident, the salary range for this position is $41,100 - $55,500 annually.

If you are a New York resident, the salary range for this position is $43,900 - $59,300 annually.

We consider various factors in determining actual pay including your skills, qualifications, and experience.  In addition to salary, this position is eligible for incentive awards based on individual and business performance as well as a broad range of competitive benefits. 

Sun Life Financial is a leading provider of group insurance benefits in the U.S., helping people protect what they love about their lives. More than just a name, Sun Life symbolizes our brand promise of making life brighter -for our customers, partners, and communities. Join our talented, diverse workforce and launch a rewarding career. Visit us at www.sunlife.com/us to learn more. 

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.  

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Our Affirmative Action Program affirms our commitment to make reasonable accommodation to the known physical or mental limitation of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email recruitingUS@sunlife.com to request an accommodation.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

For applicants residing in California, please read our employee California Privacy Policy and Notice.

Job Category:

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.