Career Advisor- Remote Opportunity (Work from Home)

Job Title: Career Advisor- Remote Opportunity (Work from Home)

NOTE: Both a cover letter and resume are required for this position in conjunction with your application.

Zeiders is an industry leader in military and family support. Our company's reputation is based on providing top quality service with exceptional, dedicated employees. This approach has earned client confidence and repeat business from satisfied customers. Headquartered in Woodbridge, VA, Zeiders employees support clients worldwide in behavioral health, military family resiliency, work-life education programs, and related services. We seek individuals with strong passion for what we do and our commitment to quality service.

Summary

The SECO program delivers individualized career support to military spouses by exploring their career interests, finding education and financial assistance opportunities, developing career plans, and connecting them to employment opportunities through: SECO Coaching Services, the MySECO web presence, and the Military Spouse Employment Partnership (MSEP) Component. 

Career Advisors provide support to military spouses through the Military OneSource Military Spouse Education and Career Opportunities (SECO) Program Contract by connecting military spouses with academic and employment opportunities.

Essential Duties and Responsibilities

• Maintain readiness in a fast-paced contact center work environment to support military spouses.
• Receive initial calls from military spouses via a live hand off using call center technology.
• Receive incoming live chats from military spouses.
• Assess military spouses’ needs and provide them with individualized available Government-approved resources.
• Provide education and career advising, including but not limited to:
  • Provide recommendations regarding opportunities for online and distance education and training; Educate military spouses on the availability of financial assistance resources to assist in decision making, Assist spouses with understanding Federal, state and local occupational licensing
  • Provide credentialing information for select career fields.
• Schedule career coaching appointments.
• Assist spouses with troubleshooting website access associated with SECO programs.
• Assist with the administration of a Department of Defense military spouse scholarship program.
• Maintain government provided case management system, spouse profiles and scholarship accounts. 

Additional Information

Shift for this position:

The call center’s hours of operation are Monday – Friday: 7:00 AM – 10:00 PM EST, and Saturday: 10:00 AM – 5:00 PM EST

• Successful candidate’s specific schedule will be determined by the Advisor Services Lead and may change based of the contract.

Required Education and/or Experience Qualifications

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