Care Support, Team Lead

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, J.P. Morgan Chase, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, William K Warren Foundation, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

We are looking for a Team Lead to join our Care Support team! The Care Support team ensures members and clinicians are incredibly satisfied with the Spring Health platform. The Care Support, Team Lead exhibits core ownership, a deep understanding of all member and clinician workflows, and is highly responsive, resourceful, empathic, and professional. They have creative problem-solving skills and a passion for delivering a high-quality user experience. This role reports to a Care Support Manager

POSITION LOCATION: Remote. Working hours 12pm-8pm or later (Eastern) 

In this role you will:

• Collaborate with Workforce Manager to deliver productivity improvements and manage reporting strategies and processes
• Produce and iterate on reporting and analysis for service level and productivity metrics
• Supervise daily care support team operations and manage operational performance metrics expectations in Assembled, TalkDesk, Zendesk, and other reporting systems
• Promote a culture of diversity and inclusion in alignment with Spring Health values
• Provide mentorship, coaching, performance management and active feedback to the team
• Identify trends and deep dive into team data to improve team performance and …