Care Navigator (Personal Health Consultant) (Remote in Illinois, preferred) - Illinois, United States - Remote

CNSI and Kepro are now Acentra Health! Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the company’s mission, actively engage in problem-solving, and take ownership of your work daily. Acentra Health offers unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes, making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Acentra seeks a Care Navigator [Personal Health Consultant] (Remote in Illinois, preferred) to join our growing team.

Job Summary:

The Care Navigator:

  • Assists members in accessing the right care at the right time by building strong relationships that support member engagement in their medical and/or behavioral health care treatment plans.
  • Are committed to removing the member’s barriers to care by identifying needed resources, helping them navigate through health care services and systems, promoting holistic health through education, and reducing social barriers. The Care Navigator helps members to optimize the use of their benefit plan through steerage to in-network providers and work closely with the Clinical Care Team, which may include but not be limited to doctors, nurses, and other clinical staff to support positive client health outcomes.

** This role is Remote within Illinois, preferred. **

** This role is contingent upon being awarded a contract. Start dates and final offers are contingent upon the contract award and final contract start dates. **

Job Responsibilities:

  • Outreach to members to assist them in meeting their preventative health needs.
  • Complete health and social needs assessment to assist in the development of individualized care plans.
  • Work within a patient’s benefit network for the best outcome and to enhance access to care.
  • Potentially cross-trains to support other contracts within Acentra Health to provide a flexible workforce and meet client/customer needs.

The above list of accountabilities is not intended to be all-inclusive and may be expanded to include other duties that management may deem necessary from time to time.


Required Qualifications/Experience:

  • Bachelor’s degree in a health-related field (e.g., Social Work, Counseling, Psychology, or another closely related healthcare field) with 1+ years of experience in medical, mental health, and/or behavioral healthcare, social work, community outreach, or patient advocacy.
  • 2+ years of experience in medical, physical health, mental health, and/or behavioral healthcare, social work, community outreach, or patient advocacy in a clinical field, remote, or onsite environment.
  • Understanding or experience in completing health or social assessments.
  • Ability to demonstrate purposeful and outcomes-directed critical thinking within daily operational activities. 
  • Must be comfortable educating members and developing an individualized plan of care.
  • Must be comfortable working telephonically and with computer systems while assisting members.
  • Must be able and comfortable with maintaining metrics and goals.
  • Must be comfortable providing outreach to members.
  • Excellent verbal/written communication skills.
  • Ability to work in a team environment.
  • Flexibility and strong organizational skills.
  • Must be proficient in MS Office and Internet/web navigation.

Preferred Qualifications/Experience:

  • Master’s degree in Social Work, Counseling, Psychology, or another closely related healthcare field with 1+ years of experience in medical, mental health, and/or behavioral healthcare, social work, community outreach, or patient advocacy.
  • Licensing: LCSW, LCPC, LPCC, or LMFT
  • 3+ years of experience with member outreach and health assessment integration into person-centered care plans.
  • Strong understanding of cultural competency with the working population.
  • Experience with commercial health plans.
  • Bilingual (English/Spanish).

Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people.

You will have meaningful work that genuinely improves people's lives nationwide. Our company cares about our employees, giving you the tools and encouragement, you need to achieve the finest work of your career.

Thank You!

We know your time is valuable, and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may interest you. Best of luck in your search!

~ The Acentra Health Talent Acquisition Team

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EOE AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable Federal, State, or Local law.


Benefits are a key component of your rewards package. Our benefits are designed to provide additional protection, security, and support for your career and life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.  


The pay range for this position is $62,000-67,000 annually.

“Based on our compensation philosophy, an applicant’s placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.”