Care Navigator - Illinois License Required

About HealthSnap:

HealthSnap (healthsnap.io) empowers patients and their physicians to improve health outcomes using an innovative platform for modern, proactive patient care. We help healthcare organizations easily manage chronic conditions remotely, and deliver personalized patient experiences when it's needed most.

Be part of an organization built on teamwork, innovation, mutual respect, and equality for all. We believe in the power of prevention over treatment, after our co-founders experienced how modern healthcare failed their loved ones, they knew there had to be a better way. We believe that every patient deserves to receive the right care, at the right time, and in the right location - regardless of their condition or status. 

We lead with empathy above all else, and place the patient at the center of everything we do. Working at HealthSnap means being part of a family and a team where if you win, we all win, no matter how big or small the accomplishment. We take ownership - and lead with empathy - and expect each employee to recognize that real patients rely on HealthSnap every day.

Position Overview:

We are hiring LPN's with Illinois license to support patients who are enrolled in chronic care management and/or remote patient monitoring programs. This is done in partnership with the patients’ care team which may include primary or specialty physician practices or healthcare systems. Successful candidates will bring experience in educating patients on chronic diseases such as hypertension and diabetes. This is a full-time 40-hours-per-week role Monday-Friday.  

As a Care Navigator, you will be trained in HealthSnap’s remote patient monitoring platform and will be responsible for communicating with enrolled patients in conjunction with the patients’ care team. Care Navigators typically have an assigned group of patients for which the Care Navigator is responsible for assisting throughout the month. Care Navigators also assist with other patients or patient tasks as assigned.  

Above all else, you will play an essential role in establishing a relationship with assigned patients that allows you to empower them to manage their chronic illnesses and improve their health. 

Key Responsibilities:

• Patient Support:  Complete phone consultations with patients enrolled in care management and/or remote patient monitoring programs providing support and education about their chronic conditions.

• Education and Empowerment: Educate patients about their health conditions and empower them with lifestyle and behavior strategies to actively manage their chronic conditions. Assist patients to set and reach goals in line with their provider-approved care plans.

• Documentation: Maintain accurate and up-to-date patient records, ensuring all interactions and care plans are documented per protocol.

• Problem Solving: Address patient concerns and barriers to care, working to find practical solutions to improve patient adherence and outcomes.

• Communication: Provide clear, compassionate, and effective communication to patients. Follow approved workflows regarding communicating patient needs to their providers. 

• Continuous Improvement: Participate in training sessions, team meetings, and quality improvement initiatives to enhance the care navigation process and patient experience. 

• Evaluation and Responding: Respond to remotely transmitted patient data such as blood pressure, blood glucose, weight, and pulse oximetry according to approved partner workflows. 

Qualifications:

• Education: A current, valid, and in good standing Multistate/Compact Nursing License (LPN/LVN)

  • Additional state licenses may be required and will be reimbursed by HealthSnap

• Experience: 3+ years of experience in primary care practice, cardiology, internal medicine, home care, or chronic care management/remote patient monitoring 

• Skills:

  • Strong communication and interpersonal skills

  • Excellent organizational and time management abilities

  • Proficiency in using electronic health records (EHR) and care management software

  • Ability to work independently and as part of a team

  • Empathy and a patient-centered approach to care

• Technical Requirements: Reliable internet connection and HIPAA-compliant work area and proficiency with virtual communication tools (e.g., Zoom, Slack)

Benefits:

• Competitive salary and benefits package

• Opportunity for professional growth and development

• Collaborative and inclusive work environment

• Meaningful work that makes a positive impact on healthcare accessibility and outcomes

We embrace diversity and are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. No matter your background, your orientation, or your identity expression, if you are passionate about improving the future of healthcare through lifestyle change, we want to hear from you!