Care Navigator - EST - Remote

Company Description:

Quartet is a leading tech-enabled behavioral health company that works with health plans, systems, and provider groups to deliver speed to quality behavioral health care for all. Through sophisticated data and analytics, along with personalized services, Quartet exists to advance quality care as defined by four measures: speed to care, seamless patient experiences, improved health outcomes, and affordability. The company is backed by venture funding from top investors including Oak HC/FT, GV (formerly Google Ventures), F-Prime Capital Partners, Polaris Partners, Deerfield Management, Echo Health Ventures, Centene Corporation, and Independence Health Group.

We are deeply committed to growing a diverse team and an equitable and inclusive culture where all Quartetians are empowered to be themselves and do their best work. We know this is vital in realizing our mission to improve the lives of people with mental health conditions. 

About the team & Opportunity:

The Care Navigation team is responsible for working directly with patients to connect them to mental healthcare providers. We respond to referrals from a patient’s PCP and proactively reach out to patients who have untreated or mismanaged mental health needs. Our goal is to reduce the challenges that patients face in their search for care, and strive to make the process as seamless as possible in order to connect them to their physicians for proper mitigation of their symptoms.

This role is Monday - Friday from 9am - 6pm EST. 

• $25.24 hourly
• 5% annual target bonus, based upon performance. Bonuses will be achievable for all clinicians

Accountabilities:

Patient Interactions:

• Work directly with patients via phone, messaging, and email to get them the mental healthcare they need
• Carry a caseload of cases of patients …