Care Navigation, Medical Director

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.
In partnership with Senior Leadership and in line with the corporate agenda, sets a 2-3 year strategic vision for their product / service and coaches and mentors their leaders and clinical teams to execute against it in a way that drives outcomes. Seeks opportunities for alignment and partnership with clinical peers, supporting clinical integration and innovation.
Ultimately accountable for sponsoring service lines that:Deliver safe, high quality, efficient clinical services that improve health outcomes for engaged individualsDeliver a clinical experience that drives appropriate re-engagement with IH, especially among highest value membersAttract and retain a diverse, top pool of clinicians and talent that align with company vision and goals
Creatively uses data to inform decisions, where available, but also uses content knowledge, stakeholder input, and experience to guide decisions in its absence. 
Serves as the voice of the service line in internal meetings and key external conversations, translating day-to-day work into themes, priorities, and narrative. Increasingly seeks, though, to represent the broader CHO perspective in conversations, understanding the seams and nuances between services and identifying themes across. Creates realistic optimism in messaging, despite challenges and opportunities.
Partners with Product, Care, GMs, and other stakeholders on key program strategy and design features to ensure the service line is optimized for clinical outcomes, member experience, scale, and provider experience. Serves as a champion of individual service line(s), but actively seeks opportunities to reduce seams between teams and services and find common themes and wins.
Partners with the Clinical Quality Team to ensure that QA efforts and operational processes support the delivery of safe, high-quality clinical care on their service lines.
Serves as a voice for clinical quality and patient safety in broader interactions on behalf of CHO.Represents products and services in external meetings with prospects and clients, engaging in tactical and strategic discussions around …