Care Navigation Associate

About the Company:

Octave is a modern behavioral health practice creating a new standard for care delivery that’s both high-quality and accessible. With in-person and virtual clinics in multiple states, the company offers evidence-based individual, couples, and family therapy, while pioneering relationships with payers to make care more affordable through insurance. By raising the bar on how care is delivered and how providers are supported, we are building a sustainable system that values equity, affordability, and effectiveness.

About the Role:

Care Navigation is the ultimate guide to Octave for our prospective clients.  This role will contribute to Octave’s mission of expanding access by introducing clients to our innovative practice, and guiding them through the behavioral health landscape. They will be involved in interacting with clients immediately upon onboarding, navigating our tools to get them the most appropriate therapist match. We are seeking candidates with weekend and evening availability in the Pacific Time Zone.

Responsibilities Include: 

• Support our Live Chat service in order to quickly learn client’s needs and preferences, and identify the best therapist match with the goal of a scheduled appointment.
• Gain proficiency in our tools and workflows, especially when they evolve as we grow and scale, to successfully navigate our internal operations. 
• Support our broader Care Navigation team with duties including, but not limited to, appointment updates, intake changes, and other administrative and scheduling tasks.
• Embody Octave’s mission to deliver extraordinary care in every interaction with clients and colleagues.

Preferred Qualifications:

• Preferred 1-2  years experience working in a Care Navigation/Coordination/Intake capacity, ideally within the mental health or healthcare arena.
• Bachelor’s degree in Psychology or related area or equivalent experience.
• Excellent verbal and written communication and can adapt your approach to multiple groups.
• Detail oriented and impeccable organizational skills are a must. 
• Operational experience within a fast-growth healthtech organization is ideal. 
• Self-starter, willing to roll up your sleeves and be proactive and solution oriented. 
• Nimble and open to frequent change, iterative processes, and operating in a testing culture.

Octave's Company Values:

The below values drive our day-to-day operations.

• We’re human beings first. We operate with empathy and kindness – with our clients, with our collaborators, and with ourselves.
• People deserve better than status quo. We’re willing to tackle the intractable problems, no matter how big, because someone should. We ask big questions, we craft big solutions, and we challenge ourselves and others to make it happen.
• No bystanders. No stars. No tourists. Each person has been selected to be here, and with that comes a responsibility to bring your expertise, share your ideas, and help make this company better.
• Partnership paves the path ahead. We don’t operate in a silo, internally or externally. To transform the system, we believe in working with others to create something bigger, better, and stronger.
• Quality is crucial at scale. Quality is core to our business, and we refuse to sacrifice it as we grow.
• Progress is a process. In the pursuit of progress, we iterate, reflect, learn, adjust – and always leave things better than we found them.
• There are people behind every data point. We recognize that numbers tell only one part of the story, and we also do the work to understand impacts at the individual level.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer. 
• Must be able to frequently communicate with others through virtual meeting applications such as Zoom and Google Meet. 
• Must be able to observe and communicate information on company provided laptop. 
• Move up to 10 pounds on occasion. 
• Must be eligible to work in the United States without sponsorship now or in the future.

Compensation:

Octave is committed to pay equity. To maintain our commitment to pay equity, Octave will follow Pay Transparency regulations on all open job postings.  Current Pay Transparency laws require companies to include a position's salary or hourly wage range (not including bonuses or equity-based compensation) in any internal or external job posting. This requirement extends to job postings published by a third party at an employer's request.

Octave will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Octave’s legal duty to furnish information.

Starting pay for qualified applicants will depend on a combination of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is set forth below and this range may be modified in the future. 

The hourly rate range is for zone 1 (all states not in zone 2 or zone 3) is $23.51 - $26.49.

The salary range for zone 2 (CO, HI, MD, RI) is $25.87 - $27.50.

The salary range for zone 3 (AK, CA, CT, MA, NJ, NY, WA) is $27.02 - $28.75.

Additionally, this position is eligible for the following benefits: company sponsored life insurance, disability and AD&D plans. Voluntary benefits such as 401k retirement, medical, dental, vision, FSA, HSA, dependent care and commuter/parking options are also available. Octave offers generous Paid Time Off as well as paid parental leave benefits. 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Application Instructions:

Please complete the following application. Please note that the U.S. Equal Opportunity Employment Information questions below are used for the purposes of EEOC reporting and are optional to complete. Octave is unable to change these questions and we acknowledge that many of the U.S. Equal Opportunity Employment Information questions are not inclusive or affirming of all aspects of cultural identity. Octave is committed to an inclusive workplace environment, and this information will not inform how we approach hiring or employment.