Care Management Support Assistant

Become a part of our caring community and help us put health first
 The Care Management Support Assistant 2 is an important support position in the administration of care management. The Care Management Support Assistant 2’s focus will be facilitating direct communication to ensure customer needs are addressed within consumer direct service model. This virtual team performs moderately complex administrative support tasks for the state of Virginia Medicaid program.

Position Responsibilities

• Contribute to the administration of care management (CM) and/or utilization management (UM) for the Humana Healthy Horizons in Virginia Medicaid market.

• Provides CM and UM support by managing shared mailboxes and entering data into work queues, mailing letters/educational material, researching unable to contact members and will complete other administrative functions, as assigned.

• Ensure the timely and correct submission of Commonwealth-required deliverables, research alternative contact information for hard-to-search members, contact members to engage them in our care management programs, and support inbound call escalations.

• Provide non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and/or maintain optimal wellness state.

• Interact with Service Coordinators and Field Care Managers who guide members and their families toward and facilitate interaction with resources appropriate for care and well-being.

• Perform varied activities clerical activities including reporting data, tracking data, pulling reports and monitoring/managing email.

• Performs computations.

• Typically works on semi-routine assignments that are subject to change.

• May make, receive, and soft transfer calls to and from members, providers, family, etc. Ensure timely communication and follow up occurs with care management.

Use your skills to make an impact
 

Required Qualifications:

• Minimum One, (1), year of administrative experience working in a healthcare/health administration related setting.

• Proficient using Microsoft Office Word, Excel, PowerPoint, navigating multiple systems and platforms and ability to troubleshoot and resolve basic technical difficulties in a remote environment

• Ability to manage multiple competing priorities.

• Strong organizational skills with ability to manage multiple priorities.

• Excellent time management skills.

• Ability to follow through on tasks and complete assignments.

• Demonstrated collaboration and teamwork in a virtual environment.

• Exceptional communication & interpersonal skills with the ability to build rapport with internal and external customers and stakeholders.

Preferred Qualifications:

• Previous experience working in healthcare with Medicare, Medicaid and Dual eligible populations

• Experience providing administrative support in a healthcare setting with older adults or persons with disabilities

• Experience with LTSS Authorizations and waivers

• Computerized Documentation experience preferred

Additional Information:

Workstyle: This is a remote position

Location: Must reside in the Commonwealth of Virginia or 40 miles within one of the following contiguous bordering states, Kentucky, West Virginia, Tennessee, Maryland, or North Carolina

Schedule: Workdays and Hours: Monday – Friday; 8:00am – 5:00pm Eastern Standard Time (EST).

Travel: 25% May need to attend onsite meetings in Humana Healthy Horizons office in Glen Allen, VA.

Work at Home/Remote Requirements To ensure Hybrid Office/Home associates’ ability to work effectively, the self-provided internet service of Hybrid Office/Home associates must meet the following criteria: at minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested. Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

SSN Alert Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.

Interview Format As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$39,000 - $49,400 per year

 

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us
 Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

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