Care Delivery Forecasting & Strategy Manager

About the role:Our Care Delivery Planning & Strategy team is seeking an experienced Care Delivery Forecasting & Strategy Manager to lead demand, utilization, and staffing forecasting efforts across multiple service lines at Included Health. This leadership role regularly delivers insights on forecast variances, and recommends strategic actions to enhance member experience and team performance. The ideal candidate will have demonstrated expertise in solving problems at both strategic and tactical levels, working cross-functionally, and driving data-driven solutions to support our mission of raising the standard of healthcare for everyone.

Responsibilities:

• Strategic Leadership: Own the regular creation and delivery of demand and headcount forecasts for multiple service lines, balancing member experience, financial targets, and client relationships. Analyze and interpret data in ambiguous and dynamic environments, deriving insights that drive value delivery and creation for clients and team members. 
• Cross-Functional Collaboration: Work closely with Practice Ops leaders to understand service line nuances and optimize member needs fulfillment across Care & Clinical staff. Effectively communicate and deliver data-driven insights, managing challenging conversations with a wide range of stakeholders. Demonstrate strong project management skills, with the ability to communicate and present at an executive level.
• Data & Reporting Vision: Partner with product and engineering teams to set a vision, develop, and manage data pipelines and reporting systems to measure historical demand performance, variance drivers, and operational metrics of effective service delivery.
• Strategic Contributor: Contribute to Cost of Revenue, Utilization, and Sales strategies for assigned service lines in collaboration with General Management, Finance, Go To Market, and Product teams.
• Operational Excellence: Establish and maintain operational cadences around financial models, P&Ls, and KPIs to support both planning and execution 

Qualifications:

• Extensive experience on financial, analytics & operational teams in fast-paced, scaling environments
• History of establishing operational cadences around financial models, P&Ls, and KPIs as part of both planning and execution  
• Strong mathematical / statistical knowledge and experience with common data / forecasting software such as Excel, Google Sheets, SQL, Looker, and Anaplan 
• Experience influencing the strategic vision and direction technology products & tools in the context of both simple and complex service organizations
• Highly collaborative and comfortable working with a wide range of stakeholders
• Expert communication skills to articulate & deliver data-driven insights and manage challenging conversations
• Project management, executive level communication, and presentation skills are required
• Passion for the Included Health mission of raising the standard of health care for everyone, …