Care Coordinator

Care Coordinator – Job Description 

Employment Type: Full Time, Exempt 
Level: Associate 
Location: Remote, USA 
Compensation: Starting at $55,000, based on experience

Who we are:  

At Herself Health, we're on a mission to help women get more life out of life, together. We are building a new model of primary care for women 65+ to solve long-standing problems: rushed appointments, long wait times, and care that's generalized rather than specialized towards women’s needs later in life such as post-menopausal care, bone density, weight management, and mental, social and emotional well-being.  

Our patient-centric Primary Care clinics are dispersed across Minneapolis/St. Paul, MN. We are thrilled to serve the Twin Cities metro and Eagan. Our team of 100+ colleagues is on a mission to innovate the primary care landscape for women 65+. We’re seeking like-minded individuals who share in this passion to join us! 

About you: 

As we grow our early team, we are seeking strategic thought leaders who have a passion for building and innovating. We foster a culture of collaboration, excellence and the willingness to roll up our sleeves and learn as we grow. We have a customer first mindset, and we are looking for team members who share that. Our ideal candidates have strategic prowess and the ability to use data to build best practices and implement great ideas in collaboration with our team and our community.   

About the Care Coordinator Role:  

Reporting to the Company’s Lead Care Coordinator, the Care Coordinator role will be a key part in creating a continued care plan for our patients. Partnering with Providers, the Care Coordinator will help support chronic condition management and address medication adherence barriers for the patients while documenting patient visits and calls in the Company’s electronic medical record system, or EMR. This role is expected to be a high-touch and visible role for our new and existing patients.  

Location Requirements: 

While candidates located in Minnesota are strongly preferred, we welcome applications from individuals who are legally authorized to work in the United States. 

Key Responsibilities: 

• Engages with patients and their families to provide telephonic support as a member of the interdisciplinary team
• Works closely with patients to reinforce the Primary Care Provider’s plan of care for the patient
• Works closely with patients to support patients in achieving their health goals
• Provides support to patients related to self-management of chronic conditions
• Addresses barriers to medication adherence with patient
• Provides support and addresses needs related to Social Determinants of Health (SDOH)
• Reinforces importance of regular follow-up visits with the PCP
• Coordinates care with other providers involved in the patient’s care including referral coordination
• Identifies relevant Herself Health and community resources and facilitates program, network, and community referrals
• Documents patient encounters in the electronic medical record system 

Qualifications and Skills: 

• 2+ years of experience supporting patients in a chronic condition management program
• Experience engaging with patients telephonically  
• Knowledge of available community resources and programs  
• Excellent verbal and written communication skills
• Proficient in the use of web-based technology and Microsoft Office applications such as Word, Excel, and PowerPoint 
• Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable
• Requires reliable internet and a home office set up conducive to discussions of sensitive health information 

Preferred Qualifications and Skills: 

• CCM - Certified Case Manager 
• Prior experience in a value-based care organization
• Prior experience in a start-up environment
• Prior experience in EMR systems 

We support Equal Employment Opportunities (EEO). We are committed to an inclusive workplace. We do not discriminate based on race, religion, color, national origin, gender identity or expression, age, marital status, veteran status, disability status, parental status, political affiliation, or any other status protected by federal, state, or local laws. 

All employees of Herself Health are expected to fully understand and abide by the practice's compliance policies and procedures. Employees are provided training upon hire and annually and regularly notified of changes as needed. It is expected that all employees will report any suspected violations of any federal or state laws to their direct supervisor, Human Resources, or the Compliance Officer.