Care Coordinator

About Cylinder Health

Founded in 2021 and offered as an employer benefit, Cylinder (formerly Vivante Health) delivers personalized, clinician-backed care to those suffering from digestive issues through its virtual health platform. Cylinder’s tech-forward, human-first program connects members to the right level of support at the right time through an easy interface, bringing the healthcare ecosystem together to align around member needs. Cylinder’s dedicated care teams help members proactively address their gut health from every angle – decreasing costs, reducing absenteeism, and improving their quality of life, at scale. Cylinder’s vision is to create a world where people receive convenient, personalized, and affordable access to the quality digestive healthcare they need to improve their overall health.

Position Summary

We’re seeking a skilled and driven Care Coordinator to join our team. In this role, you’ll be instrumental in supporting our virtual clinic. As part of our team, you will be playing a pivotal role in supporting our virtual clinic, where our gastroenterologists and internal medicine/family medicine practitioners deliver top-notch, evidence-based care to our Members with digestive health concerns. As a Care Coordinator, you'll play a crucial role in offering thorough support to both our Members and physicians throughout their healthcare experiences with Cylinder.

Why is this a great opportunity for a Care Coordinator?

• This role plays a vital part in enhancing the clinical care experience for our Members, especially those benefiting from our innovative virtual clinic. 

• You’ll join a forward-thinking team committed to transforming digestive health care and have the unique opportunity to make a meaningful impact on Member outcomes. 

• As a Care Coordinator, you’ll provide essential support and guidance to Members throughout their healthcare journey, building strong connections and making a real difference in their lives

Responsibilities Include:

• Act as an initial point of contact for Members, conducting welcome calls to introduce them to the Cylinder program, address initial questions, and foster engagement.

• Support Members utilizing our virtual clinic by assisting with visit interactions, scheduling, and pre-visit preparations.

• Manage tasks related to Member appointments, including chart preparation, prescription processing, and referral coordination.

• Process inbound faxes and notes, monitor diagnostic results, and facilitate prescription orders and refills.

• Serve as a liaison between Members and healthcare providers, ensuring clear communication and seamless coordination of care.

• Maintain comprehensive Member records in our digital health platform, adhering to strict privacy and security guidelines.

• Collaborate with the medical team to obtain necessary Member information and facilitate timely delivery of care services.

• Handle administrative tasks related to Member care, including documentation, record-keeping, and appointment scheduling.

Desired Qualifications

• Minimum of 1+ years in a customer-focused role, ideally in healthcare or a related field.

• Technologically savvy, able to pick up new technology quickly and seamlessly.

• Excellent communication and interpersonal skills, enabling effective interactions with Members, medical professionals, and external stakeholders.

• Exceptional organizational abilities, keen attention to detail, and adeptness in multitasking.

• Possesses a proactive, solution-oriented approach, with the ability to independently resolve Member issues and provide seamless support throughout their healthcare experience.

• Outstanding interpersonal and communication skills, specifically, the ability to engage in a dynamic clear conversation by telephone or video.

• Quiet and professional dedicated workspace with secure high-speed internet access.

• Bonus:

  • Bilingual (Spanish)

  • Knowledge of medical terminology and healthcare processes, with a specific focus on digestive health.

  • Knowledge of medical insurance procedures, prescription processing, and lab order requisitions is highly desirable.