Care Coordinator - Contract

About Seven Starling
Seven Starling is a leading virtual provider of women's behavioral health services supporting every stage of motherhood. Seven Starling's holistic clinical model combines specialized therapy, peer support, and medication management to effectively treat common perinatal mood disorders like postpartum depression and anxiety, with 94% of patients seeing a clinically significant improvement in their symptoms after completing the program. Seven Starling partners with OBGYN clinics across the country and leading health plans including UnitedHealthCare, Cigna, Blue Cross Blue Shield, and Aetna to make care easily accessible and affordable.
Seven Starling is looking to add a world-class Care Coordinator to our team. You will work with Seven Starling’s operations team to conduct prospective patient consultations and navigate them to care with us.
Our ideal candidate is passionate about maternal mental health, is energized by the opportunity to help guide women to the care they deserve, values process, thrives in a dynamic environment and has an entrepreneurial spirit.
You will excel if you have experience in guiding patients to care, navigating the selection of care plans, patient communications, clinical settings, and Google Sheets. The ideal candidate is someone who is pursuing a career in reproductive or women's health, is open to contract work and has a flexible schedule.
You are committed to protecting patient safety and delivering a high quality standard of care. You take your responsibility seriously as the first touchpoint a prospective patient has with our brand.

What you'll do

• Conduct 20 minute phone consults with prospective patients, which involve: screening them for fit with our care model, normalizing what they are experiencing, explaining how therapy with us works answering questions, checking their insurance eligibility helping them sign up to get started 
• Send secure text message follow up to prospective patients to help route them to a consult or care 
• Keep our CRM up to date with the status of prospective patients and our communications with them

Who you are

• Empathetic and well-spoken. You are able to connect with all kinds of people and make them feel safe, supported, and cared for. You explain things clearly and succinctly.
• Detail oriented and highly organized. You double check everything to make sure it’s right. Nothing falls through the cracks when you’re overseeing it. You can internalize the details of many service options and present them accurately to prospective patients. 
• Mission-driven and ethical. You take our responsibility to patient care very seriously and always consider what is best for the patient. You treat patient data with the utmost care and always prioritize data security. 
• Creative and solution-oriented. You are a problem solver who proactively identifies problems and proposes solutions. You take the lead on the projects you own, raising issues and opportunities to your manager instead of waiting for direction on them.
• Familiar with working in healthcare environments. Understanding of and experience working with HIPAA compliance is a plus. Experience checking insurance eligibility with tools such as Availity, Change Healthcare, is also nice to have.
• Bilingual is a plus!
• Have at least 10 hours of availability per week

Details

• Expectation of availability: 10 hours per week 
• Must have a few hours of availability business hours, business days (9am-6pm in your timezone) Monday through Friday
• Contract Role: Flexible schedule
• Remote
• Payment: $30 per hour

Must Haves

• Computer
• High Speed Internet
• Phone
• A private space to take patient calls

Please do not call our public clinical admissions line in regard to this or any other job posting.
Seven Starling is an equal opportunity employer. We celebrate diversity and are committed to creating a supportive and inclusive environment for all employees. Apply