Care Advisor (Inside Sales/Call Center)
Sherman Oaks, CA
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THIS IS A 100% REMOTE POSITION, BUT EMPLOYEE MOST RESIDE IN CALIFORNIA
We're on the lookout for a dynamic and compassionate Care Advisor to join our team at Tandem Care. If you thrive on engaging with seniors and their families, are passionate about sales and making a difference, and have a knack for crafting personalized care solutions, you might be the perfect fit for us!
We need someone who is solution-oriented, highly organized, and loves the challenge of converting prospects into satisfied clients.
We're on the lookout for a dynamic and compassionate Care Advisor to join our team at Tandem Care. If you thrive on engaging with seniors and their families, are passionate about sales and making a difference, and have a knack for crafting personalized care solutions, you might be the perfect fit for us!
We need someone who is solution-oriented, highly organized, and loves the challenge of converting prospects into satisfied clients.
About The Role
- The Care Advisor is the voice of our innovative home care approach and should be an expert on our services.
- Engage with families who inquire about setting up caregiver services.
- Diligent outreach and follow up regularly with leads.
- Understand a lead's care needs and situation and craft personalized care programs
- Guide the client through the process of setting up care.
The Ideal Candidate
- Loves Interaction: Your role is primarily phone-based, but you will also use text and email to engage with prospective clients. You should enjoy speaking with people and building relationships.
- Is Empathetic and Confident: You need to exude an aura of expertise and empathy, ensuring families feel understood and confident in the care solutions you propose.
- Is Highly Organized: With a mix of inbound and outbound calls, you must be able to follow up diligently, keep meticulous records, and use CRM tools effectively to track progress.
- Communicates Our USP: Clearly articulate Tandem Care's unique selling propositions, how we differ from traditional care agencies, and why our approach benefits families.
Requirements
- Must live in California.
- At least 2 years of experience in a similar inside sales role (call center or similar).
- At least 1 year of experience in senior care (assisted living or home care/caregiving preferred).
- Bilingual (English/Spanish) preferred.
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Must reside in California
SkillsBilingual English/Spanish CRM Tools Customer Engagement Sales
Experience2 years
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