Cardiac Device Associate Operations Manager

Job Title: Associate Operations Manager: CIED monitoring 

Compensation Range: $95,000 - $105,000 

Location: United States, Remote 

Job Type: Full-Time 

Benefits: PTO, Medical, Dental and Vision coverage with company as well as individual contribution, 401k (individual contribution only), Paid Sick Leave  

About CRMS by DocGo:   

Cardiac RMS by DocGo is an innovator in digital health and remote care services with a focus on providing the most accurate, economical, and clinically relevant remote monitoring and patient management programs in the industry. Cardiac RMS is an award winning, Medicare-approved Independent Diagnostic Testing Facility (IDTF), which provides Cardiac Implanted Electronic Device (CIED) monitoring for partner clinics. In addition, Cardiac RMS by DocGo is a provider of Virtual Care Management Services using a proven platform that connects patients, providers and the broader health care team. Cardiac RMS by DocGo utilizes industry-leading, cloud-based software systems for the provision of services. The management and clinical team members have years of experience in the industry and maintain the highest levels of certifications and expertise.  

Duties and Responsibilities  

As an Associate Operations Manager, you will report directly to the Operations Manager: CIED monitoring. During your employment, you will devote your best efforts to the business of Cardiac RMS, and DocGo. These duties and responsibilities include, without limitation, the following:  

• Provide direct leadership for a large team of clinical and non-clinical staff members (15-20) 

• Provide daily oversight and mentorship of Clinical Supervisors and Field Operation Supervisors  

• In conjunction with the supervisors, ensures allocation/scheduling of staff to provide adequate coverage for each clinic 

• Review and approve timecards for each team member  

• In conjunction with the supervisors, ensures completion of quality audits to maintain the highest standards for compliance with CRMS by DocGo standards 

• Conduct regular meetings with the team to discuss progress, workflow, problems, concerns, and updates.  

• Establish a cadence of individual interactions and teambuilding activities to promote a sense of unity and community  

• Set clear expectations, goals, and objectives for team members  

• Review key performance indicators (KPIs) and productivity benchmarks with team and individuals to measure the clinical team's performance against established goals and standards.   

• Mentor, coach, and develop new and existing staff to enhance their skills, competencies, and professional growth.  

• Provide regular feedback to team members regarding performance. Performs a written evaluation for each team member annually and as needed.  

• Ensure team members follow standard operating procedures for all operational functions. 

• In conjunction with Manager and Human …