Card Insights Specialist

Posting Closes: December 2nd , 2024, 4:00pm MST

Employment Status: Full-time

Salary: $78,349 to $97,937 per annum

Servus is growing! We are currently looking for a full-time Card Insights Specialist for our Card Operations department.

Servus Credit Union is Alberta's largest member-owned credit union, known for building strong, resilient communities by helping our members feel good about their money. One of Canada's Best Managed Companies for 20 consecutive years and ranked as one of the top banks in Canada on Forbes World's Best Banks list for two years in a row, we are a team of smart, gutsy and driven individuals.  

Reporting to the Cards and Payments Financial Analysis Manager, this role is pivotal in driving the cards division's data-driven decision-making and delivering measurable contributions to the department's operating margin. Through rigorous analysis of portfolio performance, business growth drivers and operating efficiency, the specialist plays a vital role in shaping growth strategies and portfolio optimization. By collaborating with various teams, the specialist ensures that the organization makes informed decisions to drive sustainable growth in existing markets and to expand into new territories through innovative cards-as-a-service offerings.

The scope of your responsibilities will include but are not limited to:

• Utilize advanced data analytics techniques to extract meaningful insights from datasets related to credit card usage, customer behavior, and market trends.
• Build and define critical data sets, performance metrics, reporting, and documentation to enhance analytics capacity and influence business decisions
• Create scalable analytics solutions including data visualizations and dashboards to communicate complex findings and insights to non-technical stakeholders.
• Analyze campaign performance data to evaluate the effectiveness of marketing initiatives, optimizing campaign strategies, targeting, and messaging.
• Design and conduct ad-hoc analyses to address specific business questions or challenges, providing data-driven solutions.
• Measure product engagement metrics and conduct in-depth analysis to enhance customer interactions and satisfaction.

Requirements

To qualify, you'll need at least the following:

• Undergraduate degree or diploma in Business, Economics, Finance, Data Science, or a related field. An equivalent combination of education and experience will be considered.
• 5+ years of experience in data analytics, business intelligence, or a related role within the financial services industry.
• Proficiency working with data in tools such as: SQL, Excel, Data Bricks, PowerBI and other data tools.
• Strong analytical mindset with the ability to translate and communicate complex data into actionable insights and recommendations clearly and effectively.
• Experience in developing and delivering reports, dashboards, and presentations to stakeholders.
• Detail-oriented and capable of managing multiple tasks and deadlines in a fast-paced environment.
• Proven track record as an intrinsically motivated learner that will seek to improve their understanding of credit card operations, risk management, and market dynamics.
• Demonstrated history of evaluating campaign effectiveness, market segmentation, and industry trends to steer business strategies and achieve desired outcomes.

Although not required, the following experience and education/certifications are valuable assets:

• Knowledge of machine learning techniques for predictive modeling and customer segmentation.
• Previous experience working with credit card data, customer journey analysis, portfolio optimization, campaign management, and product engagement metrics.

Moreover, Servus encourages candidates with a strong desire to learn and improve their financial intelligence! We provide extensive training, coaching, and educational/personal development assistance, to give you all the right tools to succeed and continually improve in this role.

Most importantly, we're looking for candidates whose personal values align with our cooperative values. These values are evident in everything we do everyday. We're not afraid to be different from our competitors and in fact we embrace these differences. We celebrate our credit union culture and history, and we pride ourselves on our strong commitment to our member-owners and to the communities we serve.

Benefits

Working for Servus has outstanding benefits. In addition to standard benefits like health and wellness, vacation and retirement savings programs, we also provide other important benefits such as:

• Training & Development Opportunities
• Career Advancement Potential
• Flexible work options
• Competitive Compensation including performance-based incentive pay
• Meaningful work towards individual and corporate goals 
• Opportunities to get involved and give back through an employee volunteer program

 For information about these benefits and more, click here. 

At Servus, our employees are also members. This means you'll have all the benefits of being a member of the credit union including profit sharing, voting for the board of directors, and all of the services we provide … with a few additional perks!

What happens next?

Only those applicants selected for an interview will be contacted. Should you require any accommodations during the hiring process, please advise us at that time.

Discover a sense of belonging amongst a team of unique, authentic individuals working together to reimagine financial fitness. We value and celebrate the richness that diverse backgrounds and experiences bring to our community. Your skills, passion, and curiosity may find a sense of belonging at Servus, so even if you don’t check every box we encourage you to apply! 

#indh