Card Disputes Representative - Lakewood, Colorado, United States

Founded in 1963, FirstBank maintains more than $20 billion in assets and operates over 100 branch locations across Colorado, Arizona and California. Its growth can be attributed to one simple philosophy: do right by customers, communities and employees, which is at the center of the company’s “banking for good” mantra. FirstBank believes that diversity, equity, and inclusion are part of everything we do, both within and outside our company, and prides itself in hiring and training a diverse and talented group. We strive to not only maintain a diverse workforce, but also ensure our employee experience garners a sense of belonging, is inclusive and equitable. FirstBank believes that a company is nothing without the people that comprise it, and prides itself in hiring and training a diverse and talented group. By joining the FirstBank team you will experience its great team culture with ample opportunity for growth. There’s an opportunity for everyone with positions all across the company, from Teller and Call Center to Technology and Lending. Apply today to learn more and join the team!

A Brief Overview

The Card Disputes Representative is responsible for the day to day operations of general card dispute cases. The Representative collaborates with branches and customers to assist with questions related to card disputes. The Card Disputes Representative maintains knowledge and understanding of the Visa core rules and other banking regulations.

What you will do

• Respond to and track card dispute claims within regulatory timeframes
• Evaluate dispute cases and supporting documentation to identify the correct response to the claim
• Initiate disputes in an accurate and timely manner, in accordance with Visa’s rules and applicable banking regulations
• Communicate and address customer and branch questions …