Cancer Information Specialist - Remote

At the American Cancer Society, we're leading the fight for a world without cancer. Our employees and 1.5 million volunteers are raising the bar every single day. We actively seek candidates from diverse backgrounds including communities of color, the LGBTQ community, veterans, and people with disabilities. The greater the diversity of our people, the better we can serve our communities.

The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.

The Cancer Information Specialist (CIS) empowers cancer patients, their families, and caregivers through supportive discussion and the delivery of high-quality cancer related information. The CIS conducts an evaluation of stated and implied needs to further enhance the patient's ability to increase decision making and patient self-efficacy. The CIS assesses psycho-social stress and addresses opportunities for improving emotional needs throughout the cancer journey. The CIS further matches national and support resources leading to improved quality of life in the areas of prevention, detection, diagnosis, and treatment to survivorship. ACS patient programs are matched to patient's needs and offered as additional support. Inquiries are answered primarily by telephone, and there are limited opportunities to address inquiries via digital channels, such as social media, email, online chat, and video chat. The CIS demonstrates exceptional relationship building skills to develop trust and loyalty between callers and the American Cancer Society. This position is critical to the promotion and enhancement of the ACS Cancer Control mission, goals, and objectives.

Job Description

This is a full time permanent remote opportunity which can be home-based anywhere in the U.S.

Start Date: April 28th, 2025

MAJOR RESPONSIBILITIES

• Serves as a member of a specialized team, including specialists and nurses devoted to delivery of cancer information.
• Handles high volume patient related inbound calls, e-mails and chats, video chats to the National Cancer Information Center in a consistent and customer focused manner.
• Identifies and evaluates constituent's needs and provides accurate information.
• Assesses the caller's emotional status and promotes psycho-social support resources, as needed.
• Responsibilities may include educating and referring to clinical trials matching services when appropriate.
• Strives for first contact resolution.
• Seeks opportunities to remain engaged with patient or caregiver throughout their cancer journey.
• Fulfills diagnosis and treatment related material orders.
• Connects patient to additional resources based on individual need.
• Collects all data points required by organizational processes and policies.
• Works …