Call Center Representative | Rochester, NY

About The Team   

At Bermex, we put value on our customer relationships. We’re always looking for a way that we can delight our customers by going the extra mile. Bermex offers expert meter reading services and solutions to utilities and associated organizations throughout the United States, including leak detection, atmospheric corrosion, line location, software service solutions, as well as water, gas, and electric meter reading. At Bermex, we are always looking for motivated individuals who enjoy working independently and love the outdoors to become a part of our team.    

About the Role  

The Call Center Representative/Dispatcher reports to the Meter Services Supervisor at Bermex. This position plays a key role in sending daily utility jobs to field service techs via computer for residential and/or commercial accounts. This position involves calling utility customers and scheduling appointments for gas meter exchanges and dispatching those accounts to the appropriate customer. This position requires a high degree of organization, excellent attention to detail, and exceptional communication skills.

***Salary Transparency: For those living in NY, the pay for this role is at $18/hr.***

What You’ll Do

Call utility customers to schedule appointments for gas meter exchanges.

• Dispatch utility jobs to field service techs first thing in the morning and periodically throughout the day.

• Possess excellent communication skills which are essential for dealing with field service techs and customers.

• Ability to intensely focus on multiple tasks throughout the day.

• Route work to field service technicians by dispatching work orders to a handheld device.

• Excellent organization skills to sort and separate field service work orders and send them to service techs in the field.

• Good working knowledge of computers and software systems is essential in sending, receiving, and reviewing orders.

Manage inbound and outbound calls in a timely manner.

Follow communication scripts when handling different topics.

Assist with administrative and other duties as assigned.

About You  

Must haves: 

• Education: High School Diploma or GED.

• Minimum one year of experience in industry-specific knowledge and/or related experience (e.g., customer service, call center).

• Valid Driver’s License.

• Reliable transportation to and from work location.

• Ability to operate office equipment daily.

• Ability to take and pass a background and pre-employment drug screen.

Nice to haves:  

• Education: Post high school/GED classes or degree

• Experience: 2 or more years of experience in industry-specific knowledge and/or related experience (e.g., customer service, call center).

Your Skills: 

• PC skills using Outlook, Word, and Excel.

• Must …