Call Center Representative

Overview

Are you looking for an exciting opportunity to work in a growing organization and have a rewarding career?  Do you thrive on energy and passion for what you do and helping others? 

Here at Vision Innovation Partners, we exist to protect and restore vision. Because Vision is our Mission, everyone at VIP focuses on providing great patient outcomes and experiences. A career at VIP provides opportunities for growth and development and a culture centered on our Shared Values—patients. We at Vision Innovation Partners provide expert management and support to the leading providers of comprehensive eye care services in the Mid-Atlantic Region.

The primary function of the PART-TIME FULLY REMOTE Call Center Representative is to effectively handle all inbound support calls for Vision Innovation Partners affiliated Ophthalmology offices by providing excellence in customer service. 

Position is fully REMOTE. Applicants must reside in one of the following states to be considered and eligible for hire:  PA, MD, VA, DC, DE, FL, GA.

Responsibilities include but are not limited to answering new and existing patient inquiries, scheduling/rescheduling appointment requests, and completing daily administrative tasks for our growing Call Center support team.

We are looking for you to answer incoming calls in a friendly, courteous, professional, and positive manner for our Ophthalmology Call Center while delivering exceptional customer service to our patients. Join our thriving team for a rewarding career in a friendly, fun work environment! 

The right candidate must have excellent interpersonal and communication skills, be detail oriented, and have a proven track record of being a team player. Additionally, candidates must have a high level of proficiency at handling customer service inquires and/or medical appointment scheduling. Experience in a health/patient care environment is desired. 

Responsibilities

What You Will Do:

• Respond to incoming calls efficiently and effectively with the highest level of quality service.
• Handle inbound calls with the goal of increasing business through customer satisfaction and retention.
• Answer general questions from patients with courtesy and patience.
• Confirm, schedule, and reschedule appointments, as necessary.
• Follow up with patients on scheduled appointments
• Update patient demographics.
• Collect and verify insurance information
• Make outbound calls to patients and clinics.
• Handle online appointment requests.
• Handle email inquiries.
• Task messages to clinics.

What You Will Bring:

• Excellent customer service and communication skills
• Knowledgeable in Microsoft Word, Outlook, and Excel as well as accuracy in data entry/typing & computerized scheduling systems (EMR/EHR)
• Bi-lingual (English/Spanish) preferred (but not necessary)
• Professional and confidential work ethic maintaining patient privacy by adhering to all applicable HIPAA regulations.
• Ability to handle multiple inbound calls in a fast-paced, challenging environment.
• Ability to multitask and navigate several systems at the same time.
• Positive cheerful attitude.
• Demonstration of critical thinking skills.  
• Excellent time management skills.
• Ability to prioritize tasks.  
• Work collaboratively & courteously with all other departments to ensure a positive patient experience.
• Perform various administrative functions and other duties/projects as assigned.

$15.00 - $19.00 an hour applies to employees who are based in the state of Maryland.

Pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, such as, but not limited to full range of medical, financial, and/or other benefits (including 401(k) eligibility, annual educational reimbursement, and various paid time off benefits, such as PTO). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

Qualifications

ALL SHIFTS ARE IN EASTERN STANDARD TIME (EST)

The shift(s) we are currently hiring for:

Monday & Tuesday:  8:00AM-5:00PM

Friday: 10:00AM - 2:00PM

Candidates must have a pleasant speaking voice, professional mannerisms, excellent computer skills, reliable internet, a quiet dedicated space to work from and work well in a fast-paced environment.

Employees will be provided with company computer and all equipment.

We will honor your experience with competitive pay, comprehensive benefits, significant eye care discounts, continuing education allowances, 401(k), and many other employee benefit programs.   

Variable Compensation:  Additionally, you will be eligible to participate in VIP’s Call Center bonus incentive plan. Management business objectives outlining the details of the bonus plan will be established and provided to you within the first thirty (30) days of your employment start date.

Join our thriving team for a rewarding career in a friendly, fun work environment!  If you think you are a good fit for our team, we would love to hear from you. Please include your resume with your application.